Physical Damage Director

Job Description

Director, Physical Damage – Virtual | GEICO

The Tone:
This is a full-time role at GEICO, located virtually, offering a rewarding career where ambitions are met with endless possibilities. GEICO, a member of the Berkshire Hathaway family, is one of the largest auto insurers in the United States, honoring its iconic brand by providing quality coverage to millions of customers. The company thrives on relentless innovation to exceed customer expectations and make a real impact on local communities nationwide. This Director position is critical for overseeing the daily operations of the Physical Damage adjusting team, managing claims severity, and ensuring strong relationships with all stakeholders, directly contributing to GEICO’s commitment to customer service and operational excellence.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Virtual
• Pay: $113775–$202950 yearly
• Team: Leads the Physical Damage adjusting team, managing approximately 6-8 direct reports (management level) and up to 100 indirect reports.
• Mission: Owns the day-to-day activities of an assigned territory/area of responsibility within Physical Damage operations.

What You’ll Actually Do
• Operations Management: Oversee the daily operations of the Physical Damage adjusting team within an assigned territory or area of responsibility.
• Claims & Rental Oversight: Manage claims severity and oversee rental car management processes effectively across the territory.
• Stakeholder Relations: Cultivate and maintain strong relationships with all internal and external customers, including GEICO policyholders, claimants, GEICO partners, and body shops.
• Employee Life Cycle Leadership: Provide guidance and counsel on employee performance and support all aspects of the employee life cycle, from recruitment to performance evaluation and termination reviews.
• Strategic Direction: Lead and provide strategic direction to approximately 6-8 direct reports, who are at a management level, and indirectly to up to 100 other team members.

The Must-Haves
• Background: Director-level professional with a Bachelor’s degree in business, Risk Management, Insurance, or a related field.
• Experience: A minimum of 5 years of prior leadership experience.
• Skills: Exceptional written and verbal communication, demonstrated ability to lead and provide direction, and strong relationship management capabilities.
• Bonus: I-CAR certification.