Operations & E-Commerce Coordinator

Job Description

Ecommerce Operations Assistant | Robert Half

The Tone:
This is a full-time role at a growing business, located in Avondale, PA. Robert Half is the world’s first and largest specialized talent solutions firm, which connects highly qualified job seekers to contract, temporary, and permanent opportunities at great companies. This role is crucial for supporting the day-to-day operations of a client’s expanding e-commerce business, sitting at the intersection of e-commerce, logistics, customer support, and systems administration. The position is ideal for someone who enjoys solving problems, creating structure where none exists, and developing processes independently to help a company scale efficiently within an entrepreneurial environment.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, Avondale, PA

• Mission: Support the daily functions of a growing e-commerce business by improving and building out processes across operations, e-commerce platforms, logistics, and customer experiences.
• Tech Stack: Amazon Seller Central, Shopify, SharePoint, Microsoft 365

What You’ll Actually Do
• E-commerce Management: Support Amazon marketplace operations by managing listings, SKUs, and catalog updates, while troubleshooting backend issues to ensure marketplace accuracy, product visibility, and proper inventory or order fulfillment.
• Logistics Coordination: Coordinate inbound and outbound shipments, manage customer returns and exchanges to ensure a positive experience, track deliveries, resolve shipping issues, and communicate effectively with logistics partners to improve fulfillment processes.
• System Support: Provide basic technical assistance for company systems, software, and employee technology needs, including SharePoint organization, document management, process documentation, laptop setup, and account management.
• Operational Organization: Assist with inventory organization and warehouse/garage operations, create and maintain simple processes and Standard Operating Procedures (SOPs), identify operational inefficiencies, and implement practical solutions as the business grows.
• Customer Engagement: Respond to customer inquiries and help resolve issues in a professional and timely manner, coordinate directly with operations and logistics teams to ensure strong customer outcomes, and identify recurring issues to recommend process improvements.

The Must-Haves
• Background: Early Career. Core domain knowledge in the intersection of operations, logistics, e-commerce, customer service, and systems support, with a focus on problem-solving and process improvement.
• Experience: 2-5 years of experience in operations, logistics, e-commerce, customer service, systems support, or a related field. Required experience includes at least one of the following: Amazon marketplace operations, general e-commerce operations (e.g., Shopify), shipping, fulfillment, logistics, or operational systems and process support.
• Skills: Strong problem-solving abilities and a quick aptitude for learning new tools, self-starter who can work independently with limited direction, organized and detail-oriented, and highly adaptable to managing multiple priorities in a fast-changing environment.
• Bonus: Experience working for a startup, small business, or growing e-commerce company; familiarity with Amazon Seller Central; experience with Shopify or other e-commerce platforms; exposure to inventory management, warehouse operations, or fulfillment processes; experience creating SOPs, workflows, or operational processes; or basic knowledge of SharePoint, Microsoft 365, or similar business systems.