Quote and Implementation Specialist

Job Description

Implementation Specialist | Gallagher

The Tone:
This is a full-time role at Gallagher, located in Las Vegas, NV, with a hybrid work model after the initial 90 days. Gallagher is a global organization that empowers businesses, communities, and individuals by helping clients navigate complexity with confidence through deep expertise and a commitment to doing what’s right. This role is crucial in supporting the Account Management team, directly impacting the successful onboarding of new Small Business clients and contributing to a culture built on trust and collaboration. Here, you’ll have the opportunity to grow your career, make an impact, and be part of a team that encourages self-expression and continuous learning.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Hybrid, Las Vegas, NV
• Pay: $18 hourly
• Team: Supports Account Management Team
• Mission: Primarily focused on providing support to the Account Management team on activities related to on-boarding new Small Business clients.
• Tech Stack: Microsoft Suite (Outlook & Excel)

What You’ll Actually Do
• Client On-Boarding: Support the end-to-end client on-boarding life cycle for Small Business clients.
• Workflow Management: Manage the client business workflow throughout the onboarding process.
• Service Support: Support the client on-boarding and client service life cycle for new clients.
• Issue Resolution: Support the resolution of service-related issues in partnership with experienced team members.
• Record Keeping: Maintain accurate and up-to-date client records.

The Must-Haves
• Background: Bachelor’s degree. Entry-level career with core domain knowledge in client coordination and/or claims management.
• Experience: Minimum of 1 year in client coordination and/or claims management experience.
• Skills: Valid license required for the role, with an understanding of client coordination principles and claims management processes.
• Bonus: At least 1 year of customer service experience, knowledge of Microsoft Suite (Outlook & Excel), and a detail-oriented approach.