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Payroll Specialist I – Client-Facing Service
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Job Description
Payroll Specialist I | Hawaii Human Resources (HiHR)
The Tone:
This is a full-time client-facing service role for Hawaii Human Resources (HiHR), operating as ProService, a Hawaii-based PEO. ProService combines payroll, HR, and benefits expertise with purpose-built technology, all backed by local service. This role is crucial as payroll is the most visible promise made to every employer, directly impacting their trust and satisfaction. The Payroll Specialist I is responsible for upholding this trust by ensuring accurate and timely payroll, acting as the primary point of contact for a portfolio of clients.
The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Hybrid, Kailua-Kona, HI
• Pay: $20–$25 hourly
• Mission: Ensure accurate, timely payroll and serve as the primary contact for a dedicated portfolio of Hawaii-based businesses.
What You’ll Actually Do
• Payroll Processing: Process accurate, timely payroll for a portfolio of Hawaii-based clients across multiple cycles and pay frequencies.
• Client Management: Serve as the primary point of contact for your client portfolio, responding to inquiries within 4 business hours and keeping clients informed throughout.
• Accuracy & Resolution: Identify and resolve payroll discrepancies before they reach the client, maintaining a 99.5%+ accuracy rate.
• Workload Management: Manage competing priorities and strict deadlines across multiple client accounts simultaneously without sacrificing quality.
• Client Communication: Communicate complex payroll matters in plain, professional language that clients can act on.
The Must-Haves
• Background: Entry-Level role with a track record of accuracy in a client-facing or transactional environment, such as banking, financial services, or benefits administration. Comfort with financial transactions and compliance logic is essential.
• Experience: No prior payroll experience is required. Candidates should demonstrate a history of precision under pressure and direct client accountability in previous roles.
• Skills: Proactive communication, organizational discipline to manage multiple client accounts and deadlines, adaptability to quickly learn new systems, and strong personal ownership of results and problem-solving.
