Operations Center Technician – Security Operations

Job Description

Entry Level – Global Operations Center Technician | Epic

The Tone:
This entry-level Global Operations Center Technician role at Epic is based on our campus in Madison, WI, requiring relocation and offering financial assistance for a move to this rising tech talent market, recognized for its affordability and quality of life. Epic builds global healthcare software, valuing diverse ideas to support quality patient care, and ensures this mission through a uniquely themed campus designed to heighten productivity, complemented by restaurant-quality meals and comprehensive benefits including annual raises, bonuses, stock grants, and a four-week sabbatical after five years. As a core part of the Facilities Command Center, this position is crucial for maintaining business continuity across Epic’s global campuses, monitoring real-time alerts, and coordinating emergency responses to ensure a safe and effective operational environment for everyone.

The TL;DR
• Role: Early Career
• Location: In-person, Madison, WI

• Mission: This person monitors real-time alerts, manages access and security systems, and oversees building operations to ensure business continuity across Epic’s global campuses.

What You’ll Actually Do
• Monitor Operations: Maintain business continuity across Epic’s global campuses by monitoring real-time alerts.
• Manage Systems: Control access and security systems and oversee building operations from the Facilities Command Center.
• Identify Issues: Use video feeds and system data to identify and respond to operational issues.
• Coordinate Response: Coordinate emergency responses when disruptions such as natural disasters or power outages occur.
• Ensure Safety: Work closely with internal teams and emergency services to ensure a safe environment and help restore normal operations quickly and effectively.

The Must-Haves
• Background: This entry-level position recruits nationally and requires relocation to the Madison, WI area, with financial assistance provided; candidates must be eligible to work in the United States without visa sponsorship and comply with the COVID-19 vaccination policy. Openness to 2nd and 3rd shift, as well as weekend days, is necessary for this role.
• Experience: Interest or prior experience in security operations, emergency response, or a related high-volume field.
• Skills: Strong situational awareness and decision-making skills; Excellent communication and coordination abilities; Ability to work in a high-pressure, real-time environment.