Candidate
Employer
Customer Outreach Specialist I
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Job Description
Customer Outreach Specialist I | Power TakeOff
The Tone:
This is a full-time role at Power TakeOff, a provider of software and implementation solutions in the utility industry, specializing in energy efficiency and demand side management. The company’s mission is to identify and deliver data-driven solutions to guide partners and their communities to a lower carbon future through software and personalized customer engagements. This role is important for engaging with businesses to identify their interest in energy-saving opportunities, thereby contributing to sustainability and reduced energy consumption.
The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Remote, United States or Canada
• Pay: $42000 yearly (USD)
• Mission: Identify customer interest and schedule qualified virtual meetings for Energy Advisors to implement energy savings opportunities.
• Tech Stack: Outreach.io, Salesforce, AI tools
What You’ll Actually Do
• Customer Engagement: Conduct high-volume cold phone and email outreach to build a qualified sales pipeline.
• Relationship Building: Build rapport quickly with prospective customers, handle objections, and secure commitment for meetings.
• Pipeline Management: Effectively leverage systems like Outreach.io and Salesforce to keep customer information organized and maintain consistency in follow-ups.
• Knowledge Application: Participate in in-depth training on outreach competencies and energy efficiency basics, following established playbooks consistently.
• Team Collaboration: Partner with internal teams to support shared success and customer satisfaction, actively engaging in discussions and adapting to change.
The Must-Haves
• Background: Entry-Level. Strong interest in energy efficiency, sustainability, utilities, or helping businesses improve operational performance is strongly preferred.
• Experience: 1+ year of experience in outbound sales development, business development, customer outreach, call center sales, or a customer-facing role requiring proactive phone outreach.
• Skills: Strong verbal and written communication skills, ability to use and learn CRM systems and other software tools, effective sales skills and motivation to achieve goals, excellent organization and time management.
• Bonus: Bilingual abilities are a plus.
