Office Services Associate

Job Description

Hospitality Associate | RRD

The Tone:
This is a full-time role at RRD, located on-site. RRD provides marketing, packaging, print, and business services, utilizing proprietary technology and advanced data analytics to support global organizations and regulated industries. This role is crucial for delivering essential daily back office services, including reprographics, mail, hospitality, and facilities support, directly impacting client and team operations. The Hospitality Associate adds significant value by ensuring smooth and efficient daily service delivery across various client support functions.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person
• Pay: $17–$24 hourly
• Team: Working collaboratively across client teams.
• Mission: To deliver essential daily back office and client support services efficiently.
• Tech Stack: mail, phone, email, digital reprographics equipment

What You’ll Actually Do
• Manage: Log and process all office services work, ensuring accurate completion of job tickets.
• Deliver: Execute primary office services such as reprographics, mail, and intake functions, meeting all contracted deadlines.
• Maintain: Perform quality assurance on completed tasks and ensure equipment is stocked with paper, toner, and other supplies.
• Support: Provide timely support by answering telephones, responding to emails, and placing service calls for equipment as needed.
• Interact: Engage with clients in person, over the phone, or electronically, communicating effectively on job status and deadline issues.

The Must-Haves
• Background: Entry-Level. High school diploma or equivalent, with core domain knowledge in general back office procedures.
• Experience: Minimum one year of office services experience, preferably within a legal, banking, or large corporate environment.
• Skills: Proficient in using mail, phone, email, and digital reprographics equipment. Demonstrated customer service, written, and verbal communication skills, along with attention to detail and good organizational abilities.