Business Process Improvement/System Support Analyst, Emerging Talent Intern

Job Description

Business Process Improvement/System Support Analyst, Emerging Talent Intern | Metropolitan Transportation Authority

The Tone:
This is an internship at Metropolitan Transportation Authority, located in Brooklyn, NY. The MTA is a large organization that provides essential transportation services, impacting millions of lives daily. This role supports the efficient operation of enterprise workforce management and timekeeping systems crucial for approximately 30,000 employees within the Department of Subways, directly contributing to the smooth functioning of transit operations.

The TL;DR
• Role: Internship
• Location: In-person, Brooklyn, NY
• Pay: $19 hourly
• Team: Business Process Improvement/System Support Unit within New York City Transit’s Department of Subways, Operations Support
• Mission: Supports enterprise workforce management and timekeeping systems for approximately 30,000 employees across multiple operational departments.
• Tech Stack: ATS, UTS, MTA Insight application, Microsoft Office Suite

What You’ll Actually Do
• Post-Implementation Support: Document and track issues for the digitized exception claim form, including logging user problems and coordinating their resolution.
• Process Analysis: Compile and analyze user feedback on the digitized overtime slip process to identify recurring issues and recommend process refinements.
• Feature Documentation: Assist with requirements documentation for the Construction Flagging Employee Automation Pick feature within the MTA Insight App.
• Quality Assurance: Support User Acceptance Testing (UAT) for the Construction Flagging Automated Pick Process, including test case preparation, tracking, and issue logging.
• Data Management: Assist with requirement documentation for new data fields within the UTA database and support the timely entry of TA account numbers.

The Must-Haves
• Background: Entry-Level, matriculated undergraduate student in good standing with a minimum 2.5 GPA, pursuing a major in Business Administration, Information System, Public Administration, or a related field.
• Experience: No specific years required; this intern role involves supporting system processes, analyzing user feedback, documenting requirements, and assisting with data management tasks.
• Skills: Proficiency in Microsoft Office Suite, strong organizational, analytical, and communication skills, a keen eye for detail, and the ability to work independently while being an active team player.