General Manager

Job Description

Retail General Manager | The ODP Group

The Tone:
This is a full-time leadership role within the retail operations of The ODP Group, specifically overseeing Office Depot Office Max locations. The ODP Group, through its business entities, is a leading provider of products, services, and technology solutions via an integrated business-to-business distribution platform and omnichannel presence. The General Manager holds ownership and direct responsibility for growing total sales and services within their assigned location. This position is critical for achieving results across sales, services, operational profit, and fostering strong customer and community relationships, driving the overall customer experience and sales service culture within the store.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, various retail locations
• Pay: $58240–$80400 yearly
• Team: Leads all store associates
• Mission: Owns achieving sales, service, and operational profit results while driving the overall customer experience and sales service culture within the location.
• Tech Stack: Computers, job-related technology, POS systems

What You’ll Actually Do
• Drive Performance: Achieve results for Sales, Services, and Operations Profit by identifying sales opportunities, developing overall store strategies and tactics, and implementing initiatives to increase conversion rates and customer traffic. Ensure maximum sales and profitability by focusing on key business initiatives.
• Elevate Customer Experience: Lead, motivate, and inspire associates to create a customer/client first environment, resulting in a memorable and positive customer experience and driving the overall sales service culture within the location.
• Develop Talent: Own associate training and development, talent assessment, identifying and developing top talent, and succession planning. Provide positive and constructive feedback, appropriate coaching, and counseling, and conduct performance management for all associates.
• Build Community Relationships: Actively engage with the local community and host in-store events with small and medium businesses (SMB) to build strong client relationships, improve customer retention, and increase brand awareness and loyalty.
• Manage Operations: Oversee hiring processes, merchandising standards, general store operations, and the execution of all store and company standards. This also includes resolving associate and customer relations’ concerns and partnering with respective business partners on a timely basis, while fostering a positive and inclusive workplace environment. The General Manager acts as an active Change Champion, initiating and supporting company changes.

The Must-Haves
• Background: Managerial level role requiring a high school diploma or equivalent, coupled with strong business acumen and sound judgment.
• Experience: 2–4 years of management experience, or equivalent skills gained through an internal development program, with proven people-management abilities.
• Skills: Demonstrated leadership, coaching, and influencing skills; excellent verbal and written communication; strong planning, prioritization, and execution capabilities; proficiency with computers, job-related technology, and POS systems.
• Bonus: Bachelor’s degree in Business, Marketing, Retail Management, or a related field.