Head of the Technology Management Office (TMO)

Job Description

Head of Technology Management Office UAE National | Mashreq

The Tone:
This is a full-time role at Mashreq, located in the United Arab Emirates. As a leading financial institution, Mashreq relies on its Technology organization to drive operational excellence and strategic advantage. This senior leadership position serves as the Chief of Staff to the CIO, ensuring the disciplined execution of Technology strategies. The role is critical for aligning Technology’s priorities and investments with the bank’s strategic objectives, maintaining transparency, and fostering stakeholder confidence across the enterprise.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, United Arab Emirates

• Team: Technology organization, reporting to the CIO and managing a TMO team.
• Mission: Serve as the central authority for strategy execution, governance, performance management, and enterprise-wide coordination across Technology.

What You’ll Actually Do
• Serve as Chief of Staff to the CIO, providing strategic support and ensuring disciplined execution of Technology strategies.
• Translate strategic intent into measurable outcomes, KPIs, and governance structures, ensuring alignment with the bank’s goals.
• Operationalize Technology strategies, managing priorities, investments, and performance to drive organizational effectiveness.
• Act as the central authority for Technology governance, coordinating and communicating with stakeholders across the enterprise.
• Manage and lead a high-performing TMO team, fostering a culture of collaboration and innovation, and ensuring effective cross-border and multi-entity stakeholder management.

The Must-Haves
• Background: Bachelor’s or Master’s degree in Computer Science, Engineering, or Business Administration, with progressive experience in Technology, Program Management, and Banking.
• Experience: 12-16 years of progressive experience, including proven leadership within Technology functions in a regulated banking environment and demonstrated experience operating at the CIO / ExCo interface level.
• Skills: Strong understanding of banking regulations, excellent project management skills, ability to lead and manage cross-functional teams, strong analytical and problem-solving skills, and excellent communication and interpersonal skills.
• Bonus: Project Management certifications (PMP, PRINCE2, or equivalent) preferred.