General Manager – Cafe Management

Job Description

Cafe General Manager | Bird Rock Coffee Roasters, Inc

The Tone:
This is a full-time role at Bird Rock Coffee Roasters, Inc, located in San Diego (Point Loma), CA. Since 2006, the company has built a community committed to quality, genuine customer service, integrity, and continuous improvement, serving the best possible coffee. This role is crucial for leading cafe operations, developing people, and maintaining excellence in product and service. It’s about building something meaningful alongside a team that genuinely cares about what they do.

The TL;DR
• Role: Full Time
• Type: Full-Time (35-40 hours/week)
• Location: In-person, San Diego (Point Loma), CA

• Team: Reports to Regional Operations Manager
• Mission: Owns leading cafe operations and team development to deliver exceptional coffee experiences and drive business goals.

What You’ll Actually Do
• Customer Experience: Exemplify customer service expectations as a role model and ensure the delivery of an exceptional coffee product.
• Team Leadership: Coach, train, interview, and hire cafe-level team members, and lead corrective action conversations and implement disciplinary measures.
• Operational Management: Create and manage weekly schedules based on sales trends, accurately take inventory to place orders, and communicate with the maintenance team regarding equipment.
• Business Growth: Collaborate with the Regional Operations Manager to meet sales goals, manage labor within targets, and ensure high productivity and results.
• Employee Development: Create development plans for employees to grow their skills, perform second-day training for new hires, and lead staff meetings with intent.

The Must-Haves
• Background: Manager level, with core domain knowledge in cafe/food service and specialty coffee operations.
• Experience: 2-3 years of Supervisor Experience, 1+ years of Management experience, and previous hiring and interviewing experience.
• Skills: Multi-tasking, people management & communication, problem-solving, cash handling, employee scheduling and labor management, and experience with corrective action and disciplinary processes.
• Bonus: Cafe/food service experience (2-3 years), Retail/customer service experience (4 years), Specialty coffee knowledge (1-2 years), and scheduling software proficiency.