Office Manager / Operations Coordinator – Customer Service & Scheduling

Job Description

Office Manager / Operations Coordinator | Floor Coverings International

The Tone:
This is a full-time role at Floor Coverings International, located in Fuquay-Varina, NC. Floor Coverings International is a fast-growing home services business specializing in flooring, and this role supports its operations. This position is critical to ensuring exceptional customer experience, efficient scheduling, and seamless administrative and operational support, playing a vital part in the company’s continued growth and success.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Fuquay-Varina, NC
• Pay: $50000–$60000 yearly
• Team: Part of a supportive, team-driven culture, reporting to owners
• Mission: This person owns the coordination of customer service, scheduling, and administrative operations to support a fast-growing flooring and home services business.
• Tech Stack: Salesforce, QuickBooks, CRM systems, scheduling software

What You’ll Actually Do
• Customer Service: Deliver exceptional customer service, manage inbound calls, schedule sales appointments, and resolve concerns to create positive customer experiences.
• Operations Coordination: Coordinate and schedule installations, order materials, track deliveries, and manage project details using CRM systems.
• Administrative Support: Assist with local marketing efforts, community events, and promotional activities, helping strengthen community relationships.
• Financial Tasks: Perform job costing, data entry, and maintain accurate records of expenses, invoices, and payments in QuickBooks.
• Team & Performance: Attend weekly team meetings, track performance against weekly and monthly goals, and participate in ongoing training and development.

The Must-Haves
• Background: This role requires a professional with experience in office management, administrative support, customer service, or operations.
• Experience: Candidates must have 3+ years of experience in office administration, customer service, or operations; be a U.S. citizen; and possess a valid driver’s license with the ability to travel to job sites.
• Skills: Strong phone presence with excellent verbal and written communication skills, highly organized with the ability to manage multiple priorities effectively, self-motivated with initiative, and detail-oriented with strong follow-through and accountability.
• Bonus: Experience with QuickBooks, CRM systems (Salesforce preferred), or scheduling software is a plus, as is any prior experience in flooring or home improvement.