Operations Specialist – Wealth Management & Investment Services

Job Description

Custody Operations Specialist | U.S. Bank

The Tone:
This is an early to mid-career opportunity at U.S. Bank, a large financial institution dedicated to helping customers and businesses make better and smarter financial decisions, while enabling the communities it supports to grow and succeed. U.S. Bank believes in empowering each person to discover what makes them thrive at every stage of their career. This Custody Operations Specialist role is crucial for providing essential operational support to Wealth Management & Investment Services (WMIS) clients, ensuring the accurate processing of accounts and products, and meticulous maintenance of securities. Your work will directly support client financial goals and uphold operational integrity within a dynamic environment, contributing to the bank’s shared ambition.

The TL;DR:
• Role: Early to Mid-Career
• Location: Hybrid, specific locations not listed
• Pay: $21.25–$28.32 hourly
• Mission: To provide operational support and accurate processing for Wealth Management & Investment Services client accounts and products.
• Tech Stack: Microsoft Office applications

What You’ll Actually Do:
• Provide operational support: Deliver essential operational support and processing for various types and sizes of Wealth Management & Investment Services (WMIS) client accounts and products, established by clients for diverse purposes.
• Manage securities and maintenance: Take accountability for setting up securities, and performing general account and asset level maintenance, operating with some level of supervision.
• Coordinate multiple assignments: Effectively and accurately coordinate, manage, and complete multiple duties and assignments concurrently, ensuring all tasks are handled efficiently.
• Meet performance standards: Understand and achieve established Service Level Agreements (SLAs), consistently meeting required performance metrics and timelines.
• Ensure compliance: Maintain accountability for strict compliance with established department policies and procedures, recognizing the varying levels of risk correlating to the type and size of account or product.

The Must-Haves:
• Background: Possess an Associate’s degree, or demonstrate equivalent work experience in a relevant field. Alternatively, a high school diploma or equivalent combined with two or more years of relevant professional experience is required.
• Experience: A minimum of two or more years of relevant professional experience is necessary, with candidates being hired at a level aligning with their specific experience.
• Skills: Demonstrated analytical, problem-solving, decision-making, and strong organizational skills; effective customer relations, interpersonal, and verbal and written communication skills; proficient computer navigation skills using a variety of software packages, including Microsoft Office applications.
• Bonus: A basic understanding of regulatory and accounting principles directly affecting Wealth Management & Investment Services business lines and clients; the ability to quickly learn custody operational functions, systems, procedures, and various products and/or services for assigned areas; and the capacity to multitask and meet established deadlines in a dynamic work environment.