Shift Leader

Job Description

Shift Lead | Five Guys

The Tone:
This is an hourly leadership role at Five Guys, with the specific location not provided in the listing. Five Guys builds a reputation on quality, teamwork, and consistency in its restaurant operations. As a Shift Lead, you are a crucial hands-on leader who sets the operational standard and ensures an excellent experience for every guest. Your leadership by example directly impacts team performance and customer satisfaction, making you a vital part of the restaurant’s daily success.

The TL;DR
• Role: Leadership
• Location: In-person, Not specified
• Pay: $20.50-$22.00/hour +Tips +Bonus
• Team: Leads crew members; reports to management.
• Mission: Ensures smooth restaurant operations and an outstanding guest experience by leading the team during shifts.
• Tech Stack: POS systems

What You’ll Actually Do
• Operations: Lead and manage daily restaurant operations in the absence of management.
• Versatility: Perform all restaurant roles, including cashier, grill, prep, and fries, as needed.
• Service: Ensure prompt, accurate service and a consistently positive guest experience.
• Team Development: Coach and support crew members to enhance their performance and foster a positive culture.
• Management: Oversee shift tasks such as breaks, cash handling, and generating closing reports.

The Must-Haves
• Background: Restaurant, retail, or hospitality professional.
• Experience: 1–2 years in restaurant, retail, or hospitality, with a preference for leadership roles.
• Skills: Strong communication and teamwork, operational decision-making under pressure, basic mathematical proficiency, and comfort using point-of-sale (POS) systems.
• Bonus: Food safety certification (such as ServSafe) preferred.