General Manager

Job Description

General Manager | Zaxbys

The Tone:
This is a full-time role at Zaxbys, located at a restaurant establishment. Zaxbys is a company dedicated to serving great food and providing a fun, friendly experience for its guests. The General Manager is crucial for guiding the team, fostering a positive work environment, and upholding high operational standards to ensure both guest satisfaction and business success.

The TL;DR
• Role: Full Time
• Type: Full-time, flexible schedule including days, nights, weekends, and holidays
• Location: In-person, Zaxbys restaurant location
• Team: Leads a team of restaurant staff and managers; reports to a supervisor.
• Mission: To manage and oversee daily restaurant operations, focusing on team development, sales growth, cost control, and consistent operational standards.

What You’ll Actually Do
• Ensure Guest Satisfaction: Deliver great experiences to guests by consistently upholding Zaxbys’ service, product quality, and cleanliness standards, ensuring these are consistently upheld by the team.
• Lead Team Development: Maintain appropriate staffing levels by actively sourcing, interviewing, hiring, retaining, and recognizing top performers. Ensure all team members receive proper training, ongoing mentoring, coaching, and development, while holding them accountable for their performance.
• Drive Profitability: Manage the restaurant’s profitability by actively driving sales through building community relationships and providing outstanding products and service. Control costs and losses by maintaining operational standards and ensuring compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and procedures.
• Cultivate Culture: Create and maintain a positive culture and healthy team morale through effective guidance and leadership, serving as an example and role model for the entire team. This includes completing performance reviews for crew members and assisting with performance reviews for managers.
• Oversee Operations: Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs. Plan and delegate daily shift assignments, communicate expectations, adjust as needed, and utilize management tools to maintain neat, accurate, and current records. Review daily performance metrics and develop action plans to enhance system execution, improving profitability, sales, and guest experience.

The Must-Haves
• Background: Manager. Requires a high school diploma or equivalent, with some college preferred. Must possess strong leadership qualities, organizational skills, and the ability to interact cooperatively with others, demonstrating a commitment to creating a positive team environment.
• Experience: A minimum of 3-5 years of management experience is required.
• Skills: Requires successful completion of all training requirements including the Zaxbys General Manager Development Plan, Operations Excellence Capstone Class, Food Safety Certification, and Manager Certification. Must also have a valid driver’s license, vehicle insurance, and reliable transportation, along with open availability to work a minimum of 5 days and 48 hours per week, including a flexible schedule encompassing days, nights, weekends, and holidays.
• Bonus: Candidates with some college education are preferred, as is prior restaurant management experience.