General Manager

Job Description

General Manager | McDonald’s

The Tone:
This is a full-time General Manager role at a McDonald’s franchised restaurant location in the United States. This independent franchisee operates as a Guest Obsessed Organization, dedicated to consistently delivering Quality, Service, Cleanliness, and Value to every guest, every day. This pivotal role is responsible for establishing and upholding the highest operational standards, ensuring both the profitability and safety of the restaurant, and cultivating a positive environment where employees can build lasting careers.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, United States (franchised restaurant)
• Team: Reports directly to the Area Supervisor
• Mission: To set operational standards, ensure restaurant safety and profitability, and foster a thriving environment for both guests and crew.

What You’ll Actually Do
• Lead Restaurant Operations: Oversee all aspects of daily restaurant operation, setting the example for and ensuring strict adherence to hospitality, health, safety, and service standards for all guests and co-workers alike. This includes guaranteeing the quality and accuracy of every order, every time, and maintaining exceptional standards of cleanliness across all working, cooking, prep, and dining areas.
• Drive Business Performance: Ensure the safety and profitability of the restaurant by strictly adhering to the Glaser Group’s Business Plan. This involves submitting daily and weekly deposits, processing payroll, and conducting safe accountability and audits to maintain financial integrity.
• Manage Resources and Staffing: Oversee the organization, well-stocking, and proper management of all paper goods, ingredients, utensils, and operating supplies. Additionally, produce manager schedules, process requests and punches, approve time, and ensure that crew members are positioned effectively as scheduled to optimize service.
• Collaborate on Key Initiatives: Work closely with the Kitchen Department Manager on food safety checks, equipment calibrations, operating supply inventory and ordering, and monitoring kitchen operational metrics and targets. Partner with the Guest Service Manager to uphold hospitality standards, enhance overall guest satisfaction, and manage POP (Point of Purchase) and signage while tracking relevant operational metrics.
• Develop and Support Team Members: Collaborate with the People Department Manager on ongoing team training, facilitating team promotions and recognition programs, and actively working to manage and reduce turnover. This includes assisting with team scheduling to ensure adequate coverage and support.

The Must-Haves
• Background: Managerial career level with McDonald’s Managerial experience, or equivalent experience within another quick service restaurant (QSR). Minimal age 25.
• Experience: Availability to work an average of 45-48 hours per week, including a mix of dayparts to address restaurant needs, two Sundays, and two closings.
• Skills: Basic knowledge and application of computer skills. Must have reliable transportation and be authorized to work in the United States. A background check is required.
• Bonus: Bilingual, with a strong ability to speak, read, and write fluently in both English and Spanish.