2026 Fan Experience Intern

Job Description

Intern, Fan Experience | Tampa Bay Rays

The Tone:
This is an internship at the Tampa Bay Rays, located in St. Petersburg, FL. The Tampa Bay Rays is a professional sports organization dedicated to delivering engaging entertainment and memorable experiences for all guests attending events at Tropicana Field. The organization values exceptional fan engagement as a cornerstone of its operations, aiming to create a welcoming and exciting atmosphere for every visitor. This role is crucial for enhancing the fan experience by developing interactive activities, ensuring exceptional customer service, and supporting the operational needs of various event-day functions. The intern will play a direct role in creating positive and lasting memories for attendees, contributing significantly to the team’s commitment to its fanbase.

The TL;DR
• Role: Internship
• Type: Seasonal (August – December), 40+ hours per week
• Location: In-person, St. Petersburg, FL

• Mission: To provide an outstanding fan experience by developing unique interactive activities and ensuring exceptional customer service at all events.
• Tech Stack: ABI software, Microsoft Office programs

What You’ll Actually Do
• Fan Engagement: Take a lead role in developing and operating unique fan interactive activities designed to significantly enhance the overall guest experience for attendees at Tropicana Field events.
• Customer Service Excellence: Ensure all guests consistently receive outstanding customer service from event day staff, proactively communicating and resolving any fan issues that may arise relating to their event experience.
• Staff Management & Training: Actively participate in the recruitment of event day staff for various roles, including ticket takers, ushers, interactive game hosts, and wheelchair escort teams, particularly for non-baseball events like Enchant Christmas; additionally, be involved in facilitating training sessions for event staff to uphold service standards.
• Event Logistics & Coordination: Coordinate extensively with external vendors, entertainers, and various internal departments to successfully plan and implement all aspects of event-day operations, ensuring seamless execution.
• Operational Support & Systems: Provide essential operational support to event day staff, assist with the efficient scheduling of event personnel utilizing ABI software, develop organizational systems to ensure proper inventory levels for events, and support the Tropicana Field tour program and its Tour Guides.

The Must-Haves
• Background: Entry-Level, possessing 2-3 years of study at an accredited university or equivalent related professional experience.
• Experience: Proficiency in all Microsoft Office programs; prior experience in live entertainment or sports is preferred.
• Skills:
• Professionalism: Ability to work collaboratively and professionally with other departments in an office setting.
• Communication: Confidence to speak in front of large groups and excellent communication skills across various mediums (phone, email, letters).
• Organization: Demonstrated ability to handle multiple projects simultaneously.
• Bonus: Prior customer service and training experience.