Assistant Manager

Job Description

Assistant Manager | Domino’s

The Tone:
This is a full-time role at MBR Management, a locally owned franchise of Domino’s, located in O’Fallon, United States. MBR Management strives to treat all team members like family, focusing on individual goals whether for a career with them or for earning extra cash. This role is crucial for ensuring efficient daily operations, driving business performance, and delivering exceptional customer experiences. The Assistant Manager will lead a team and collaborate with the General Manager to achieve store objectives.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, O’Fallon, United States

• Team: Leads a team of employees and collaborates with the General Manager.
• Mission: Ensures efficient daily operations, exceptional customer service, and contributes to achieving business goals.
• Tech Stack: Point-of-sale systems, basic computer skills.

What You’ll Actually Do
• Team Leadership and Development: Lead and motivate a team of employees, fostering a positive and productive work environment, while also assisting in their hiring, training, and development.
• Operational Management and Compliance: Oversee daily store operations, ensuring efficiency and strict adherence to company standards, procedures, and all health, safety, and sanitation regulations.
• Inventory and Quality Control: Manage inventory levels, implement cost control measures, and maintain robust quality assurance processes for products and services.
• Customer Service Excellence: Provide excellent customer service, proactively addressing customer concerns promptly and professionally to ensure exceptional guest experiences.
• Strategic Support and Administration: Collaborate with the General Manager to implement strategies for improving performance and achieving business goals, and handle administrative tasks including scheduling, payroll, and reporting.

The Must-Haves
• Background: Manager. Core domain knowledge in retail or food service operations.
• Experience: Proven leadership experience, preferably in a retail or food service environment.
• Skills: Strong interpersonal and communication skills; ability to motivate and inspire team members; detail-oriented with excellent organizational and time management abilities; customer-focused mindset with a commitment to delivering exceptional service; proficiency in basic computer skills and point-of-sale systems; ability to thrive in a high-pressure environment with rapid operational demands; problem-solving skills and the capacity to make quick, effective decisions; flexible availability including evenings, weekends, and holidays; valid driver’s license with a clean driving record; reliable transportation with proof of auto insurance; ability to pass a criminal background check.
• Bonus: High school diploma or equivalent; previous experience in the industry.