Night Auditor

Job Description

Night Auditor | Driftwood Hospitality Management

The Tone:
This is an operational role at Driftwood Hospitality Management, a company renowned for its fully integrated approach to hospitality services and outstanding client service. Our culture empowers associates to take initiative, be proactive, and contribute to property success through well-defined strategies. The Night Auditor plays a critical part in maintaining the financial integrity and seamless daily operations of the hotel. By meticulously balancing accounts and performing essential front desk functions, this role directly supports both financial accuracy and exceptional guest service.

The TL;DR
• Role: Operational Role
• Type: Shift-based
• Location: In-person

• Team: Reports to Controller/Assistant Controller, collaborates with Front Desk.
• Mission: To accurately balance daily financial transactions and efficiently prepare hotel systems for subsequent operations, while also performing front desk duties.
• Tech Stack: Micros tapes/journals, PC, Computer System, 10-key

What You’ll Actually Do
• Financial Auditing: Balance daily room, restaurant, and bar financial data by auditing Micros tapes/journals, posting charges, and settling various account types to ensure accurate daily revenue reporting.
• System Management: Input all revenue, expenses, and allowances into the PC to generate comprehensive daily reports, making necessary corrections and adjustments, while also resetting the entire system for seamless next-day operations and resolving any technical issues during the shift.
• Front Desk Operations: Serve as a front desk agent, greeting guests, completing the registration process including confirming details and room rates, coding electronic keys, verifying credit cards, handling cash and other forms of payment, and posting charges to guest accounts.
• Reporting and Reconciliation: Prepare, review, and distribute all daily financial reports and back-up vouchers to appropriate departments such as Accounts Receivable, Accounts Payable, and Payroll, ensuring all documentation is complete, filed properly, and discrepancies in the Front Desk System are corrected.
• Operational Coordination: Coordinate closely with closing front desk and restaurant/bar personnel to facilitate efficient file maintenance and the smooth reset of system totals, ensuring all operational demands are met for a successful transition to the next day’s business.

The Must-Haves
• Background: Entry-Level. Foundational knowledge of accounting operations, including accounts receivable and payable.
• Experience: Proven ability to operate a 10-key by touch and accurately input information into computer systems. Experience handling guest and employee concerns with empathy.
• Skills: Basic mathematical proficiency, effective verbal and written English communication, excellent telephone etiquette, and computer literacy for data input and retrieval.