Guest Services / Front Desk Representative (Part Time)

Job Description

Guest Service Representative | SYNCHRONARCHITECTS

The Tone:
This is a part-time position at SYNCHRONARCHITECTS, likely within their hospitality properties. The company operates hotels, focusing on creating outstanding guest experiences through teamwork and continuous improvement. This role is crucial for delivering exceptional customer service, managing front desk operations, and serving as the primary communication hub for guests and staff. This company values associates who are entrepreneurial, continuously learning, and committed to giving back to the community.

The TL;DR
• Role: Internship
• Type: Part-time
• Location: In-person

• Team: Part of a property-level guest services team, committed to “ONE TEAM. ONE VISION.”
• Mission: To consistently deliver outstanding customer service and exceed guest expectations through efficient front desk operations and effective communication.
• Tech Stack: PBX phone system, key card system, PMS reservation systems, general office machines

What You’ll Actually Do
• Guest Relations: Consistently deliver outstanding customer service, exceeding guest expectations throughout their stay and communications.
• Front Desk Operations: Manage the check-in/check-out process efficiently and accurately, performing basic computer, reception, and simple accounting tasks.
• Communication Hub: Act as the primary communication and information center for guests, fellow employees, vendors, and external business representatives.
• Operational Support: Support overall hotel operations by assisting teams when needed, ensuring clean rooms, and striving for 100% occupancy.
• Security & Compliance: Ensure the security of guests, employees, and hotel assets, while adhering to all standard operating procedures and property-specific brand standards.

The Must-Haves
• Background: Entry-Level. Core domain knowledge in hospitality operations and customer service principles.
• Experience: Knowledge of PBX phone system, key card system, PMS reservation systems, and general office machines. Familiarity with basic housekeeping tasks such as bed making and vacuuming.
• Skills: Effective written, telephone, and in-person communication; organized, honest, and collaborative work ethic; ability to handle pressure; proficiency in computer PMS systems; accurate cash handling.
• Bonus: Dedication, respect, a drive for excellence, community focus, and a spirit of service; highest degree of integrity; ability to work with people from diverse cultures and backgrounds.