Case Manager

Job Description

Case Manager | Morgan & Morgan, P.A.

The Tone:
This is an on-site, full-time role at Morgan & Morgan, P.A. Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful, serving millions of Americans as their last line of defense against powerful entities. With over 6,000 employees, the firm operates with a united mission: For the People. As a Case Manager, you will play a key role in supporting attorneys to develop settlements and prepare necessary documents, directly contributing to the firm’s fight for consumer rights.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: On-site

• Team: Part of a legal support team, working directly with multiple coworkers and under the direction of an attorney.
• Mission: Manage personal injury case files from intake to closing, assisting attorneys in securing client settlements and advocating for consumer rights.
• Tech Stack: Microsoft Word, Excel, Outlook

What You’ll Actually Do
• Client Interaction: Engage daily with existing and potential clients via telephone and in person, providing empathetic and customer-focused support.
• Medical Record Management: Order medical records from various providers and maintain communication with clients and providers throughout the course of treatment.
• Document Collection: Obtain all necessary documents required to support injury and/or liability positions for case files.
• Demand Preparation: Prepare comprehensive settlement demands and assemble all supporting documentation for submission to insurance carriers, under attorney supervision.
• Case File Oversight: Manage case files from the initial intake process through to closing, interact with attorneys, and present case synopses when required.

The Must-Haves
• Background: Experienced individual contributor in a legal support position, demonstrating an ability to be a team player and follow established procedures.
• Experience: At least 2 years of working in a legal position or with insurance adjuster experience, with prior experience as a Personal Injury Case Manager preferred.
• Skills: Highly organized with the ability to multi-task, prioritize, and manage a varied workload with a positive attitude and minimal supervision, coupled with strong writing, communication, and attention to detail.
• Tech Proficiency: Extensive computer and database expertise, including Microsoft Word, Excel, and Outlook, and a typing speed of no less than 35 wpm.
• Bonus: Bachelor’s degree.