Candidate
Employer
Associate Customer Success Manager (CSM)
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Job Description
Associate Customer Success Manager | eSkill
The Tone:
This is an in-person role at eSkill, located at our downtown San Antonio, TX headquarters. eSkill is a computer software company focused on helping organizations make better hiring decisions through customizable skills testing and pre-employment assessments. This entry-level role is crucial for supporting our volume segment customers through scalable, technology-driven engagement, ensuring they receive the right information and support to succeed with our platform.
The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, San Antonio, TX
• Mission: Ensure customers in the volume segment receive timely support and information to achieve positive outcomes, while identifying potential growth opportunities.
• Tech Stack: Salesforce, Gainsight, HubSpot, or similar CRM and customer engagement tools
What You’ll Actually Do
• Execute: Execute customer communication campaigns and outreach using marketing and customer success platforms.
• Monitor: Monitor customer health and engagement metrics to identify customers who may require additional support.
• Support: Support auto-renewal activities by ensuring customers receive timely communications and required documentation.
• Identify: Identify and route upsell and cross-sell opportunities to the appropriate sales team.
• Respond: Respond to basic customer inquiries and direct more complex issues to the appropriate internal teams.
The Must-Haves
• Background: Entry-Level. 0-2 years of experience in customer service, customer success, sales support, or a related role.
• Experience: Comfortable learning and using CRM and customer engagement tools.
• Skills: Strong written and verbal communication, highly organized with excellent attention to detail, ability to manage multiple tasks in a high-volume environment, positive attitude and eagerness to learn.
• Bonus: Experience with email campaigns or customer communications, familiarity with CRM systems and productivity tools, interest in SaaS, technology, or customer experience, or similar internships.
