Relationship Banker – Customer Sales & Service

Job Description

Relationship Banker | Arvest Bank

The Tone:
This is a full-time role at Arvest Bank, located in Joplin, MO. Arvest Bank is an organization founded in 1961 with a deep commitment to its customers and communities, striving to be active and involved members of the areas it serves. This role is crucial to fulfilling the bank’s mission of “People helping people find financial solutions for life” by focusing on customer relationships and providing essential financial services.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, Joplin, MO
• Pay: $20–$25 hourly
• Mission: Develop and strengthen customer relationships through product sales and exceptional service, ensuring financial needs are met with appropriate solutions.

What You’ll Actually Do
• Sales: Achieve branch sales goals by identifying customer financial needs through consultative conversations and offering appropriate banking solutions.
• Outreach: Proactively make outbound calls to generate new sales and deepen existing customer relationships.
• Lending: Identify opportunities for consumer loans, accept applications, and facilitate loan closings while working with centralized underwriting.
• Service: Deliver consistent, exceptional customer service, promptly addressing questions, concerns, and complaints to ensure customer satisfaction.
• Accounts: Open and process deposit accounts of varying complexity, providing clear directions on banking solutions and resolving account-related problems.

The Must-Haves
• Background: Entry-Level. High School Diploma or General Education Degree (GED) required.
• Experience: Current NMLS SAFE Act Registration or the ability to be registered within 30 days required. Progression through levels depends on achieving defined competencies.
• Skills: Demonstrated needs-based selling ability, expert product knowledge (including digital services), excellent customer service and problem-resolution capabilities, accuracy in transaction processing, and sound judgment in applying bank policies.
• Bonus: Demonstrated sales and customer service experience preferred, financial service provider experience preferred, college degree preferred.