Customer Success Manager

Job Description

Customer Success Manager – NAMER | Multiplier

The Tone:
This is a full-time role at Multiplier, located remotely in NAMER. Multiplier is simplifying global hiring, empowering companies to hire, onboard, manage, and pay talent in over 150 countries. This role is crucial for building strong, outcome-based relationships with key clients, enabling their international expansion and driving revenue growth from those accounts.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote, NAMER

• Team: Reports to the Regional Head – CX, working closely with peers and cross-functional stakeholders.
• Mission: Build strong, outcome-based relationships with named accounts, enabling them to expand their international footprint and grow revenues.

What You’ll Actually Do
• Build Relationships: Build trusted relationships with named accounts through consultative solutioning, ensuring customers achieve their talent and business objectives.
• Drive Engagement: Actively monitor adoption of products/services and provide industry knowledge and best practices to drive engagement.
• Collaborate Internally: Partner closely with internal teams, including Sales, Product, Operations, and Engineering, to deliver the best customer experience to drive growth and retention.
• Advocate for Customers: Be the voice of customers to the Product team, synthesizing feedback and offering informed opinions and solutions to help shape the product roadmap.
• Identify Opportunities: Understand the needs of customers across industries and tiers, design solutions to meet unique business needs, and identify growth opportunities within your portfolio.

The Must-Haves
• Background: Customer-facing experience, ideally within B2B SaaS or HR.
• Experience: Minimum 3 to 5 years of customer-facing experience, with at least 2 years in pure enterprise account/relationship management, and 2 of the last 3 years overachieving goals and targets.
• Skills: Excellent communication and writing skills, organized and detail-oriented, ability to prioritize and perform under pressure, proactive problem-solving, effective collaboration, comprehension of value-based sales, and discipline in Account Planning, Forecasting, and Quota Attainment.
• Bonus: Previous experience in customer success/service, a background at an HR SaaS company, or experience working remotely.