Intern, Centralized Intake Unit

Job Description

Centralized Intake Unit (CIU) Internship | State of Michigan

The Tone:
This is an internship at the State of Michigan, specifically within the Centralized Intake Unit (CIU). The Michigan Department of Health and Human Services (MDHHS) is committed to providing opportunities, services, and programs that promote a healthy, safe, and stable environment for all Michigan residents to achieve self-sufficiency. The Centralized Intake Unit is a crucial, high-impact operation, staffed 24 hours a day, 7 days a week, acting as the primary processing center for all reports of suspected abuse and neglect for both children and adults across all 83 counties of Michigan. This internship offers a unique opportunity to contribute to this essential public service, ensuring the timely and accurate handling of critical information that directly impacts the safety and well-being of vulnerable populations throughout the state. The MDHHS fosters a diverse workforce and a respectful, fair work environment, aligning with its Diversity, Equity, and Inclusion Plan.

The TL;DR
• Role: Internship
• Location: In-person, Lansing, Michigan, US
• Team: Centralized Intake Unit
• Mission: Process reports of suspected abuse and neglect for children and adults across Michigan.

What You’ll Actually Do
• Manage Online Complaints: Assist in the comprehensive management and efficient distribution of online complaints received by the Centralized Intake Unit.
• Process Law Enforcement Notifications: Support the critical function of generating and sending necessary notifications to law enforcement agencies across the state.
• Provide Administrative Support: Undertake various administrative support tasks to ensure the smooth operation of the unit, contributing to overall efficiency.
• Perform Data Entry and Record Keeping: Accurately input data and meticulously maintain organized records, ensuring information integrity and accessibility.
• Monitor Communications and Workflows: Actively observe shared email inboxes and various work queues to facilitate timely processing and response to incoming information.

The Must-Haves
• Background: This is an entry-level internship opportunity. Candidates must be currently enrolled at an accredited university and actively pursuing an associate’s, bachelor’s, or master’s degree in any academic major at the time the internship commences.
• Experience: No prior work experience is specifically required for this internship role, as it is designed for individuals currently pursuing higher education. The focus is on providing practical experience in a critical social services environment.
• Skills: Demonstrated ability to provide administrative support, including data entry and maintaining organized records. Strong attention to detail and capability in monitoring communication channels such as shared inboxes and work queues are essential.