Float Phlebotomist/Administrative Assistant

Job Description

Float Phlebotomist / Administrative Assistant-Rockefeller Center | One Medical

The Tone:
This is a full-time role at One Medical, located in New York, NY. One Medical builds a primary care solution that challenges the industry status quo by making quality care more affordable, accessible, and enjoyable. The company is on a mission to transform healthcare by improving the experience for everyone involved, from patients and providers to employers and health networks. This role is vital as you will provide an exceptional experience for patients, acting as an ambassador and removing barriers to care, thereby contributing significantly to a truly exceptional in-office patient journey.

The TL;DR
• Role: Float Phlebotomist / Administrative Assistant (internally Flex Lab Services Specialist/Member Support Specialist)
• Type: Full-time
• Location: In-person, New York, NY
• Pay: $25.75–$27.75 hourly
• Team: Supports multiple offices in a Market, reporting to the Practice Coordinator, Operations Manager, or providers.
• Mission: To deliver exceptional venipuncture and comprehensive administrative support, ensuring a seamless and positive in-office patient experience.
• Tech Stack: Slack, G-suite, Zoom, Circulation, RingCentral, Electronic Medical Record System

What You’ll Actually Do
• Patient Interaction: Implement the C-I-CARE framework in all patient interactions, managing intake, scheduling, follow-up, and monitoring patient feedback to ensure a fluid and positive in-office experience.
• Clinical Services: Provide best-in-class venipuncture services to patients of all ages and perform or assist with extended duties such as non-blood specimen collection, EKGs/ECGs, and taking vitals.
• Office Management: Execute all front of house duties including check-in/check-out, insurance verification, paperwork tasks, and maintain high standards of in-office care through proper specimen handling, inventory, and office upkeep.
• Administrative Support: Respond to patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties like biometric screening forms, medical record review, and billing inquiries.
• Team Contribution: Actively participate in team development through rounding, huddles, problem-solving, and providing ad hoc support to in-office providers as needed.

The Must-Haves
• Background: High School Diploma or equivalent; core domain knowledge gained from relevant experience as a Medical Assistant or Phlebotomist.
• Experience: At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment; experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).
• Skills: Strong customer service skills, including establishing and maintaining effective customer relationships; strong written and verbal communication skills; proficiency in computer technology such as typing, internet navigation, and using multiple software systems simultaneously; a proven ability to display confidence and instill trust during the collection process; a proven track record of persisting through change, taking action on challenges, and learning quickly.