Intern

Job Description

IT Service Desk Intern | Bryan Health

The Tone:
This is an internship at Bryan Health, located in Lincoln, NE. Bryan Health is a 2,943-person organization dedicated to providing comprehensive healthcare services within the community. This IT Service Desk Intern role is designed to offer a student key insights and practical learning related to the inner workings of an IT support team in a healthcare setting. The intern will complete assigned projects and activities, assisting staff as requested, thereby gaining valuable professional experiences and knowledge while actively supporting Bryan Health’s core values.

The TL;DR
• Role: Internship
• Location: In-person, Lincoln, NE

• Team: Works side-by-side with home department staff, reporting to a leader.
• Mission: To support Bryan Health’s core values by completing assigned projects and assisting staff to increase professional experience and knowledge.

What You’ll Actually Do
• Completes Projects: Execute and complete assigned projects and tasks to meet required deadlines throughout the internship.
• Tracks Progress: Monitor and report on the progress of assigned projects, promptly communicating any delays or conflicts that arise.
• Participates in Meetings: Attend and actively participate in team meetings and conference calls as directed by the department leader.
• Assists Staff: Provide support to the home department staff by assisting with projects and daily activities as requested by the leader.
• Develops Knowledge: Gain industry and organizational knowledge through daily business interactions, and apply classroom experiences to enhance projects and assigned work.

The Must-Haves
• Background: Student with a high school diploma or equivalency required, currently enrolled with at least a 2nd year standing in an Associate’s degree program or a Junior standing in a Bachelor’s degree program.
• Experience: No specific prior years of experience are required for this internship role.
• Skills:
• Knowledge of department-specific tools, software, and hardware relevant to an IT Service Desk position.
• Demonstrated ability to communicate effectively and understand a wide variety of people and personalities in professional interactions.
• Capability to maintain strict confidentiality concerning sensitive information.
• Strong interpersonal skills, organizational ability, and a collaborative teamwork ethic to complete assigned work.
• Bonus: Previous experience in the assigned IT service desk area is preferred.