Room Attendant

Job Description

Room Attendant | Highgate

The Tone:
This is an early career role at Highgate, located in Vacaville, CA. Highgate is a leading real estate investment and hospitality management company, overseeing a global portfolio of more than 400 hotels with over $15 billion in assets. They offer expert guidance across all stages of the property cycle, developing a diverse portfolio of hotel brands. This role is crucial for maintaining the quality and cleanliness of guestrooms, directly contributing to an excellent guest experience and overall satisfaction.

The TL;DR
• Role: Early Career
• Location: In-person, Vacaville, CA
• Pay: $16.90 hourly
• Team: Reports to a Housekeeping Supervisor/Manager
• Mission: Maintain clean and attractive guestrooms and provide attentive service to ensure overall guest satisfaction.

What You’ll Actually Do
• Guestroom Cleaning: Thoroughly clean guestrooms according to established company standards.
• Cart Preparation: Complete all pre-cleaning duties, including stocking the housekeeping cart with guest supplies, cleaning supplies, and linen.
• Waste Removal: Remove all trash and dirty linen from guestrooms and designated hallways.
• Public Area Maintenance: Keep all hallways, public areas, and closets clean, neat, and vacuumed.
• Issue Reporting: Report any missing room items, such as irons, ironing boards, or hair dryers, and all maintenance repairs immediately to the Housekeeping Supervisor/Manager.

The Must-Haves
• Background: Others. No specific educational requirement mentioned.
• Experience: No specific years of experience required.
• Skills:
1. Ability to effectively communicate both verbally and in writing with employees and guests in an attentive, friendly, courteous, and service-oriented manner.
2. Physical capability to exert up to 50 pounds of force occasionally, and 20 pounds of force frequently or constantly, to lift, carry, push, pull, or otherwise move objects.
3. Ability to stand during the entire shift.
• Bonus: High School diploma or equivalent, and/or experience in a hotel or a related field.