Security Officer Customer Care Patrol

Job Description

Security Officer Customer Care Patrol | Allied Universal

The Tone:
This is a full-time role at Allied Universal, located in Union City, GA. Allied Universal is North America’s leading security and facility services company. This role is crucial for serving and safeguarding clients, contributing to a culture that positively impacts the communities and customers the company serves.

The TL;DR
• Role: Early Career
• Type: Full Time
• Location: In-person, Union City, GA
• Pay: $15.00 hourly
• Team: Part of a team supporting daily operations.
• Mission: Monitor assigned areas, conduct routine patrols, and maintain a visible presence to help deter security-related incidents at a logistics and distribution location.
• Tech Stack: Alarm panel, X-Ray screening, computer, tablet.

What You’ll Actually Do
• Customer Service: Provide customer service to employees, visitors, and drivers by implementing site-specific procedures and access protocols.
• Incident Response: Respond to incidents, alarms, and critical situations in a calm, problem-solving manner, documenting security-related concerns and communicating with site contacts.
• Patrolling: Conduct regular and random patrols throughout the facility, including warehouse floors, loading dock areas, trailer yards, parking areas, and perimeter locations to deter unauthorized activity.
• Access Control: Monitor entry and exit activity for personnel, visitors, and deliveries, verifying credentials and adhering to post orders.
• Operational Support: Observe for operational disruptions, damaged property, or policy violations, then report findings through proper channels in accordance with Allied Universal and site procedures.

The Must-Haves
• Background: Officer. Possess a high school diploma or equivalent. Be at least 18 years of age.
• Experience: No specific years of experience are required for this unarmed role.
• Skills: Strong communication, customer service, teamwork, integrity, reliability, problem-solving, observation, documentation, and access control.
• Bonus: Customer service experience, alarm panel experience, comfort using a computer or tablet, and X-Ray screening experience are preferred.