Candidate
Employer
Customer Service Representative
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Job Description
Call Center Remote Customer Service Representative | Resonance CX Partners
The Tone:
This is a full-time, seasonal remote role. Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values, identifying and validating positions directly from customer-focused organizations. This role is crucial for providing direct support to health insurance customers, ensuring they receive accurate information and assistance. It directly impacts customer satisfaction and the efficient operation of health insurance services.
The TL;DR
• Role: Early Career
• Type: Full-time, seasonal
• Location: Remote
• Pay: $19 hourly for Spanish Bilingual candidates
• Mission: Provide exceptional customer service and technical support to health insurance customers across various communication channels.
What You’ll Actually Do
• Customer Interaction: Handle inbound and outbound calls to provide exceptional customer service.
• Account Management: Manage customer accounts and offer technical support as needed.
• Data Entry: Perform application data entry accurately and efficiently.
• Chat Support: Respond to online chat inquiries to assist customers.
• Policy Adherence: Follow defined procedures and policies while demonstrating creative problem-solving skills and adhering to regulated communication guidelines.
The Must-Haves
• Background: This role is for individuals aged 18 or older interested in providing customer service within the health insurance industry.
• Experience: Candidates must possess moderate to advanced computer skills with a high level of comfort learning new technology, and commit to full attendance during a paid 3-week training period.
• Skills: Excellent verbal communication skills; strong written communication skills; ability to work from home in a dedicated, private, and secure workspace; demonstrated creative problem-solving abilities.
• Bonus: Previous experience in a customer support or technical support role; familiarity with Group and/or Individual health insurance, or the Affordable Care Act; experience in a call center environment; knowledge of CRM systems and practices; Spanish bilingual skills are a plus.
