IT Helpdesk Intern

Job Description

IT Helpdesk Intern | Art of Problem Solving

The Tone:
This is a full-time paid internship at Art of Problem Solving, located at their headquarters in San Diego, CA. AoPS focuses on discovering, inspiring, and training future problem solvers across subjects like math, language arts, science, and computer science through online schools, academies, textbooks, and learning systems. As an IT Helpdesk Intern, you will play a crucial role in supporting the IT team’s daily operations, directly contributing to a seamless technology environment for staff and an impactful educational experience for students. This hands-on role offers real exposure to IT systems and workflows in a dynamic education-technology setting.

The TL;DR
• Role: Internship
• Type: Full-time
• Location: In-person, San Diego, CA
• Pay: $27.50 hourly
• Mission: Support day-to-day helpdesk operations, device management, and user account administration to ensure functional IT systems for the organization.
• Tech Stack: JumpCloud, Google Workspace, Freshservice, Slack, Zoom, Slab, macOS, Windows

What You’ll Actually Do
• Ticket Management: Monitor and respond to helpdesk tickets in Freshservice, triaging requests and escalating complex issues to senior technicians.
• Hardware Support: Assist with the setup and configuration of various hardware, including laptops, monitors, docking stations, keyboards, and other peripherals.
• Onboarding Support: Provision accounts in Google Workspace and JumpCloud and prepare devices to ensure new employees are ready for their first day.
• Device Management: Support software deployment and manage devices via JumpCloud MDM, including performing policy checks, installing applications, and ensuring compliance.
• Documentation: Contribute to knowledge base documentation in Slab by drafting how-to guides and standard operating procedures for common IT processes.

The Must-Haves
• Background: Student currently enrolled in or recently completed a degree or certification program in Information Technology, Computer Science, or a related field.
• Experience: Some exposure to IT concepts such as user account management, networking basics, or device troubleshooting through coursework or practical application.
• Skills: Basic familiarity with macOS and/or Windows operating systems; strong problem-solving instincts; clear communication skills with the ability to explain technical issues to non-technical users; comfort working in a ticketing system.
• Bonus: Experience with Google Workspace, Slack, Zoom; familiarity with MDM platforms (e.g., JumpCloud, Jamf, Intune) or cloud identity providers.