Operations Outreach Specialist

Job Description

Operations Outreach Specialist | Tessera Data

The Tone:
This is a full-time hybrid role at Tessera Data, located in Nashville, TN. The company builds a data platform to power safe and fair decisions, with Truework focusing on providing access to crucial employment and income information for mortgages, rentals, and background checks. This role is vital to the core product fulfillment engine, directly completing manual verification requests that drive revenue and ensure customer satisfaction.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Hybrid, Nashville, TN
• Pay: $16.83–$21.16 hourly
• Team: Operations Team
• Mission: Owns the completion of manual employment and income verification requests to deliver core product and drive revenue.

What You’ll Actually Do
• Outreach Ownership: Own the end-to-end manual outreach process to fulfill employment and income verifications, ensuring fast and accurate product delivery.
• Direct Communication: Make outbound phone calls and send written communication to HR and payroll contacts to gather required information in a timely manner.
• Data Integrity: Conduct discovery and validation work to identify accurate employer contacts, ensuring data integrity and preventing fraudulent or incomplete verifications.
• Volume Management: Manage a high volume of outreach activity with new claims and follow ups daily while maintaining top-tier accuracy and documentation.
• Workflow Navigation: Navigate internal systems and workflows to complete and submit verifications within defined service level agreements.

The Must-Haves
• Background: Early-Level. Focus on employment and income verification processes, ensuring accuracy and compliance for product delivery.
• Experience: 1+ year of experience in outreach, contact center, sales, fulfillment, or other customer-facing roles.
• Skills: Exceptional verbal and written communication skills; Strong time management and organizational skills; Self-starter mindset with a drive to hit productivity and fulfillment goals; Deep sense of ownership over customer and revenue-impacting work; Commitment to data security, confidentiality, and compliance.
• Bonus: Experience in startup or high-growth environments; An A-player mindset with a strong bias for action, resilience through ambiguity, and ownership to deliver meaningful outcomes.