Project Intern – E-commerce Operations

Job Description

Category Management Project Intern (TikTok Shop – Operations) – 2026 Start (BS/MS) | TikTok

The Tone:
This is a project internship at TikTok, located in Los Angeles, CA. TikTok is a leading destination for short-form mobile video, working to make shopping a source of discovery, inspiration, and joy by building its commerce platform. This role supports the US operations team in pioneering content and creator commerce, contributing to an innovative e-commerce ecosystem. The intern will engage in impactful short-term projects, gaining practical skills and understanding career interests within the rapidly growing commerce industry.

The TL;DR
• Role: Internship
• Type: Temporary/Seasonal
• Location: In-person, Los Angeles, CA
• Pay: $25 hourly
• Team: TikTok Shop US operation team
• Mission: To engage in impactful short-term projects that provide real-world experience, helping to scale content and creator commerce while supporting the TikTok Shop US operation team in delivering high-quality products and unique customer experiences.
• Tech Stack: Excel, Word, Outlook, PowerPoint, MS Project

What You’ll Actually Do
• Campaign Management: Work as a Campaign Executive to manage and execute commerce campaigns, coordinating with relevant stakeholders to ensure smooth campaign operations from start to finish.
• Campaign Setup: Oversee the detailed setup of campaigns, including configuring promotion settings, managing seller registration processes, and ensuring clear communication with cross-functional teams.
• Performance Monitoring: Continuously monitor real-time campaign and project performance, subsequently tracking and evaluating post-campaign results to understand overall effectiveness.
• Data Analysis: Analyze and visualize livestream performance data comprehensively, providing critical insights that support business monitoring and informed decision-making.
• Reporting & Dashboards: Build functional dashboards and generate regular performance reports, specifically highlighting key insights, emerging trends, and opportunities for optimization.
• Ad-hoc Support: Provide support for any other general ad-hoc duties as needed, contributing to the overall efficiency and success of the team’s projects.

The Must-Haves
• Background: Student pursuing a Bachelor’s or Master’s degree in Business or a related discipline.
• Experience: Experience in program or project management, consultancy, change management, or operations strategy, demonstrating a proven ability to own projects from their inception through to successful implementation. This includes experience in process optimization and scaling efficiency initiatives, along with managing or working effectively within cross-functional teams.
• Skills: Data-driven analytical thinking, experienced in using data and metrics to guide decisions, and expert proficiency in Microsoft Office products: Excel, Word, Outlook, PowerPoint, and MS Project.
• Bonus: Experience within E-commerce or Tech organizations is preferred.