In-Store Shopper

Job Description

In-Store Shopper (Online Orders) | Whole Foods Market

The Tone:
This is a full-time role at Whole Foods Market, located in one of our stores. Whole Foods Market is a company committed to providing an exceptional shopping experience, offering a comprehensive range of everyday and specialty goods including fresh produce, quality meats, dairy, household items, prepared foods, specialty cheeses, wine, and beer. This position is vital for supporting this commitment by accurately and efficiently preparing customer orders for delivery and pickup. The In-Store Shopper ensures that every online order reflects the high standards of Whole Foods Market, directly contributing to customer satisfaction and the seamless operation of e-commerce services.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person
• Pay: $18.00–$25.40 Hourly
• Team: Customer Service & E-Commerce teams
• Mission: To fulfill online customer orders efficiently and accurately, ensuring an exceptional customer experience through meticulous shopping and quality control processes.
• Tech Stack: Handheld technology, fixed devices

What You’ll Actually Do
• Order Fulfillment: Efficiently and accurately prepare online customer orders for delivery or pickup using handheld technology and/or fixed devices, always maintaining a sense of urgency to meet schedule requirements.
• Quality Assurance: Ensure product and order accuracy through meticulous verification and rigorous quality control processes, ensuring items such as fresh produce, meats, and dairy meet expected standards.
• Customer Engagement: Learn and apply comprehensive product knowledge and customer service standards to assist with customer inquiries, provide store information, and maintain awareness of promotional events.
• Operational Support: Keep staging areas organized and free of clutter, efficiently handle in-store and online order returns and pickups, and maintain operational standards including safety and store security protocols.
• Regulatory Compliance: Comply with all government regulations, including essential age verification requirements for restricted items such as wine and beer, to ensure responsible service.

The Must-Haves
• Background: Entry-level role; sufficient English language proficiency is required to prepare and shop customer orders. Must be 18 years or older, with strong customer service, hospitality, and problem-solving skills.
• Experience: No prior retail experience is required. Adaptability to learn new technology-driven solutions and a willingness to cross-train to support other teams are important.
• Skills: Strong customer service; problem-solving; detail-orientation; multi-tasking; clear communication; team collaboration; adaptability to work in high-demand periods.
• Bonus: A high school diploma or equivalent is preferred. The ability to work nights, weekends, and holidays is also preferred, especially during peak holiday seasons.