Guest Service Expert

Job Description

Barista | Marriott International

The Tone:
This is a full-time, Non-Management role at Marriott International, specifically within Renaissance Hotels, located in Nashville, Tennessee. Marriott International, through its Renaissance Hotels brand, is dedicated to building unique and memorable guest experiences beyond just serving meals. Guests at Renaissance Hotels are spontaneous explorers seeking to discover the unexpected, immerse themselves in new cultures, and view all travel as an adventure. This role is crucial in bringing the spirit of the local neighborhood to guests, ensuring every transaction and interaction feels like an integral part of their discovery. You will join a welcoming global team committed to valuing unique backgrounds and providing access to opportunity.

The TL;DR
• Role: Full Time
• Type: Full Time
• Location: In-person, Nashville, TN
• Team: Guest Service Experts team
• Mission: Deliver memorable and unique guest experiences through food and drinks, making every interaction a part of the adventure.

What You’ll Actually Do
• Guest Service Excellence: Proactively interact with and serve guests, taking the initiative to deliver a wide range of services that ensure a memorable and unique dining experience.
• Service Coordination: Efficiently set tables, communicate effectively with the kitchen regarding guest needs, and accurately manage the menu by reading and visually verifying information.
• Operational Compliance: Consistently maintain a safe workplace by diligently cleaning work areas and supplies, and strictly adhere to all company policies and procedures.
• Quality Assurance: Uphold Marriott International’s quality standards, ensuring every aspect of food and beverage service meets expectations for both guests and the business.
• Professional Representation: Always ensure a professional presentation through proper uniform, personal appearance, and clear, professional communications, making transactions feel part of the overall experience.

The Must-Haves
• Background: A non-management professional with a high school diploma or G.E.D. equivalent, focused on providing exceptional food and beverage service.
• Experience: Less than 1 year of related work experience. No supervisory experience is required.
• Skills: Proactive guest service; Clear and effective communication with both guests and kitchen staff; Diligent attention to detail in service and cleanliness; Ability to uphold and follow established quality and procedural standards.