CSR – HVAC Operations Support

Job Description

Customer Service Representative | UniColorado Heating & Cooling

The Tone:
This is a full-time, in-person role at UniColorado Heating & Cooling, located at the company’s physical office. UniColorado Heating & Cooling is a growing HVAC company dedicated to supporting comfortable environments for its customers. This position is essential for ensuring smooth daily operations, organized scheduling, professional customer communication, and efficient administrative processes. The role directly impacts customer satisfaction and the company’s overall operational success.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, physical office location
• Pay: $28–$35 hourly
• Mission: This person will manage customer communication, scheduling, and administrative workflows to support the daily operations of a growing HVAC company.
• Tech Stack: CRM systems, Google Workspace (Gmail, Google Calendar, Google Drive, Sheets), semi-automated systems

What You’ll Actually Do
• Customer Relations: Answer phone calls, respond to emails, and handle customer inquiries professionally.
• Operational Management: Manage scheduling, order entry, customer records, and day-to-day office operations.
• Data Accuracy: Perform accurate data entry and maintain organized records across various systems.
• System Utilization: Use CRM and office systems to track customers, jobs, rebates, warranties, and internal tasks.
• Administrative Support: Prepare and submit rebate paperwork, support warranty processing, customer follow-up, and general administrative workflows.
• Technical Communication: Learn HVAC terminology to communicate effectively with customers and technicians, while also resolving customer concerns calmly.

The Must-Haves
• Background: An experienced professional, as this is not an entry-level position, with 1 to 3 years of experience in office administration, customer service, operations, or a similar professional role.
• Experience: Demonstrated proficiency with CRM systems or similar customer management platforms, as well as Google Workspace including Gmail, Google Calendar, Google Drive, and Sheets.
• Skills: Strong computer skills, excellent written and verbal communication, keen attention to detail and high accuracy in data entry, and the ability to be organized, dependable, and manage multiple priorities in a fast-paced, in-person office environment.
• Bonus: A Bachelor’s degree; experience in HVAC, plumbing, construction, trades, or home services; prior experience with rebate applications, warranty processing, or permit paperwork; experience in a high-volume service office; or a strong technical aptitude.