Customer Service Representative

Job Description

Domino’s Customer Service Rep | Domino’s

The Tone:
This is a customer-facing store role at Domino’s, available for part-time or full-time schedules across various convenient locations. Domino’s, founded in 1960, is built on a history of starting small and dreaming big, fostering hard work, ambition, and a passion for pizza that drives its continuous improvement. The company offers flexible work-life integration, extra cash, and significant opportunities for career growth, from entry-level to management or even business ownership within its rapidly expanding network. Domino’s is committed to developing an inclusive culture where all team members can grow, thrive, and bring their best selves to work, valuing diverse contributions. This role is crucial as the Customer Service Representative is often the first point of contact for customers, embodying the brand’s image and contributing to a positive experience.

The TL;DR
• Role: Customer Service Representative
• Type: Flexible (Part-time or Full-time)
• Location: In-person, Store Location

• Team: Works as part of a store crew, reporting to store leadership.
• Mission: To provide enthusiastic and efficient customer service while preparing and processing orders to Domino’s standards.
• Tech Stack: Computer keyboard, touch screen, foot-paddle.

What You’ll Actually Do
• Customer Interaction: Enthusiastically welcome and engage with Domino’s customers, providing clear communication and ensuring a positive service experience.
• Order Management: Efficiently receive and process all customer orders, including telephone orders, accurately and expeditiously to ensure satisfaction and timely service.
• Product Preparation: Prepare Domino’s products precisely according to established brand specifications and quality guidelines.
• Store Maintenance & Operations: Maintain a clean, organized, and operational store environment, including all facilities and equipment, while coordinating effectively with team members.
• Inventory Handling: Manage and stock ingredients from delivery areas to storage, work areas, and coolers, completing all necessary associated paperwork.

The Must-Haves
• Background: Entry-level customer service professional, minimum 16 years of age, committed to punctuality and maintaining a professional appearance in accordance with Domino’s and Team Fox image standards.
• Experience: Demonstrated ability to engage customers enthusiastically, exhibit a positive personality, and handle repetitive tasks while effectively coordinating with coworkers and customers. This role is suitable for individuals seeking extra cash, new skills, or opportunities for internal growth.
• Skills: Strong verbal communication and interpersonal abilities, accurate basic mathematical skills for monetary transactions, and comfort operating a computer keyboard, touch screen, and foot-paddle. The ability to work alone and with others under stress while meeting strict quality control standards is also required.