STARLINK ACCOUNT SPECIALIST (GOVERNMENT) – Government Accounts

Job Description

Starlink Account Specialist (Government) | SpaceX

The Tone:
This is a full-time role at SpaceX. SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. This Account Specialist role is critical for managing government customer lifecycles, ensuring seamless order processing and account activation for high-speed, low-latency internet services.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person
• Pay: $80000–$100000 yearly
• Team: Account Management team, responsible for customer lifecycles from onboarding to growth.
• Mission: Handle high-volume orders, account setup, and operational tasks for government partner accounts.
• Tech Stack: Excel, Salesforce, Smartsheet

What You’ll Actually Do
• Account Operations: Act as the primary operational contact for assigned government accounts, tracking order timelines and flagging risks to revenue and activation goals.
• Compliance and Validation: Review and validate purchase orders, Letters of Authorization, and pricing documents to ensure compliance with regulations.
• Account Configuration: Create and configure customer accounts, service lines, hardware assignments, and billing structures, applying pricing, discounts, and terms according to contracts.
• Cross-functional Processing: Partner with Sales, Finance, Logistics, and Customer Support teams to process orders efficiently through to activation.
• Process Improvement & Accuracy: Maintain precise records in internal systems and trackers, and identify friction points to suggest scalable process and system improvements.

The Must-Haves
• Background: Entry-level professional with a Bachelor’s degree in any field, or equivalent experience.
• Experience: A minimum of 2 years of professional experience specifically in operations, customer support, or process coordination roles.
• Skills: Demonstrated strong attention to detail for process-driven work; skill in interpreting government contracts, pricing, and billing rules; proven ability for cross-functional collaboration under tight deadlines; excellent written and verbal communication skills; and capability for multi-tasking with accuracy and ownership.
• Bonus: Proficiency in software tools such as Excel, Salesforce, or Smartsheet; and the ability to effectively translate partner feedback into actionable improvements.