STARLINK ENTERPRISE ACCOUNT SPECIALIST (DIRECT PARTNERS)

Job Description

Starlink Enterprise Account Specialist (Direct Partners) | SpaceX

The Tone:
This is a full-time role at SpaceX, located in Redmond, WA. SpaceX is actively developing technologies to enable human life on Mars, driven by the belief that humanity’s future involves exploring the stars. This role is crucial for the Starlink Enterprise team, which delivers high-speed, low-latency internet to remote regions, by ensuring smooth operations and account management for channel partners.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Redmond, WA
• Pay: $82000–$100000 yearly
• Team: Starlink Enterprise team, focusing on channel partner accounts.
• Mission: Handle high-volume orders, account setup, and operations for channel partner accounts, ensuring timely activation and invoicing.
• Tech Stack: Excel, Salesforce, Smartsheet

What You’ll Actually Do
• Partner Liaison: Act as the primary operational contact for assigned channel partners.
• Document Validation: Review and validate purchase orders and documents, including Letters of Authorizations and pricing, for compliance.
• Account Configuration: Create and configure customer accounts, service lines, hardware assignments, and billing structures.
• Order Processing: Partner with Sales, Finance, Logistics, and Customer Support to process orders through activation.
• Operational Oversight: Track order timelines, flag risks to revenue and activation goals, and ensure accounts are activated and invoiced on forecasted schedules.

The Must-Haves
• Background: Entry-level professional with a Bachelor’s degree, or equivalent experience in operational coordination.
• Experience: 2+ years of professional experience in operations, customer support, or process coordination.
• Skills: Strong attention to detail for process-driven work, skill interpreting contracts, pricing, and billing rules, cross-functional collaboration under tight deadlines, proficiency in Excel, Salesforce, or Smartsheet.
• Bonus: Ability to turn partner feedback into process and system improvements, excellent written and verbal communication skills, multi-tasking with accuracy and ownership, willingness to travel and work extended hours as needed.