Room Attendant

Job Description

Room Attendant | Highgate

The Tone:
This is a Room Attendant role at Highgate, located in Palmdale, CA. Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, the company provides expert guidance through all stages of the property cycle. The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests, which is crucial for overall guest satisfaction.

The TL;DR
• Role: Early Career
• Type: Hourly
• Location: In-person, Palmdale, CA
• Pay: $17.00 – $17.25 hourly
• Mission: To maintain clean and attractive guestrooms and public areas while providing attentive, courteous, and efficient service to all guests, ensuring their overall satisfaction.

What You’ll Actually Do
• Thoroughly clean guestrooms according to established standards.
• Complete all pre-cleaning duties, including setting up the housekeeping cart with guest supplies, cleaning supplies, and linen.
• Remove all trash and dirty linen from guestrooms and hallways, and keep all hallways, public areas, and closets clean, neat, and vacuumed.
• Restock the housekeeping cleaning cart for the next day’s use and replenish chemical bottles.
• Report all missing items from rooms, maintenance repairs, and handle “Lost and Found” items according to company standards.

The Must-Haves
• Background: Others. A High School diploma or equivalent is preferred.
• Experience: No specific years required; experience in a hotel or a related field is preferred.
• Skills: Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects; ability to stand during the entire shift; ability to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Bonus: Experience in a hotel or a related field.