Intern for Custom Programs – International Education

Job Description

Intern, Custom Programs | CET Academic Programs

The Tone:
This is an internship at CET Academic Programs, located in Washington, DC, with a hybrid work model. CET Academic Programs, a division of Academic Travel Abroad, Inc. (ATA), is a study abroad organization that develops and operates educational programs abroad since 1982. This role provides an opportunity to learn about and gain firsthand experience in the International Education field, playing a key role in the daily workflow and operations of a study abroad provider. The intern will build valuable skills and be exposed to various aspects of the study abroad program lifecycle, from design and planning to execution, and supporting students. The company is committed to work/life balance and flexibility, engaging in a reduced-hour work week.

The TL;DR
• Role: Intern
• Type: Part-time, hourly, non-exempt
• Location: Hybrid, Washington, DC
• Pay: $20 hourly
• Team: Custom Programs Team, reports to Custom Programs Senior Manager
• Mission: Support the Custom Programs team in facilitating global program development, student support, and efficient execution of the study abroad program lifecycle.
• Tech Stack: Microsoft Outlook, Igloo, SharePoint, Salesforce

What You’ll Actually Do
• Resource Development: Draft and update pre-departure resources, external-facing program proposals, guides, and other documents for new and existing custom program locations.
• Program Research & Strategy: Prepare reports on student trends, conduct research on new opportunities, and make recommendations for program development and student support processes.
• Student Workflow Support: Track and analyze student registration data, manage the Custom inbox, and perform routine follow-up with students for missing application items.
• Institutional Partner Collaboration: Join business development and exploratory intake calls, update internal systems with program details, and ensure contractual deliverables are met for institutional partners.
• Professional Growth: Engage in informational interviews with CET staff from various departments and attend organization-wide meetings and trainings to explore career paths and learn about the field of international education.

The Must-Haves
• Background: An early career professional or current student with an associate or bachelor’s degree in any field, or at least 2 years of college/higher education.
• Experience: A commitment of at least 6 months is preferred. Proficiency with Microsoft applications including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
• Skills: Effective verbal and written communication skills, strong interpersonal skills, excellent organization skills, keen attention to detail, and cross-cultural awareness and sensitivity.
• Bonus: Experience participating in a study abroad or exchange program. Demonstrated interest in the field of International Education or global academic exchanges.