Inside Sales Representative

Job Description

About Dover Food Retail (DFR)

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services. DFR leads the industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title

Inside Sales Representative

Location

Richmond, VA

Schedule

Monday – Friday, 9:00 AM – 6:00 PM

Reports to

Customer Experience Manager

About The Role

We’re seeking a driven and customer-focused Inside Sales Representative to join our Customer Experience team at Anthony’s Richmond, VA office. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving customer challenges, and is passionate about delivering exceptional service from quote to post-shipment support. You’ll play a key role in supporting our sales managers and commissioned representatives, ensuring seamless order processing, accurate pricing, and a positive customer journey.

Key Responsibilities

• Build and maintain strong relationships with internal teams and external clients
• Provide responsive, high-quality customer service across all touchpoints
• Initiate and manage pre-sale activities including product knowledge, quoting, and order entry
• Ensure post-shipment follow-through and customer satisfaction
• Assure accurate customer pricing
• Collaborate with sales managers and reps to support quoting and order fulfillment
• Troubleshoot issues and proactively resolve customer concerns
• Track and manage multiple priorities with attention to detail

Basic Qualifications

• High School Diploma or GED
• Minimum 3 years of experience in customer service or inside sales

Preferred Qualifications

• Associate’s or Bachelor’s degree in Business, Communications, or related field
• Experience with AS400 or similar mainframe systems
• Bilingual (Spanish) is a plus

Ideal Candidate Traits

• Proven customer-first mindset with a passion for service excellence
• Strong attention to detail and organizational skills
• Ability to read and interpret basic technical drawings
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams)
• Comfortable managing multiple priorities and deadlines
• Collaborative team player with cross-functional agility
• Self-motivated, goal-oriented, and eager to contribute to team success

How We Define Our Values and Why You Should Join Our Team

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

What’s in it for you? (Comprehensive Benefit Package)

Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Eligibility for benefits is governed by applicable plan documents and policies.

Benefits for this position include:

• 401(k) savings plan with employer contributions
• Medical, Dental, and Vision insurance
• Wellness programs
• Health savings account
• Health care and dependent care flexible spending accounts
• Company-paid short-term disability and long-term disability
• Company-paid employee basic life and AD&D insurance
• Supplemental employee and dependent life insurance
• Optional accident, hospital indemnity and critical illness insurance
• Adoption, surrogacy, and fertility benefits and assistance
• Commuter benefits
• Parental, military, jury duty, and bereavement leaves of absence
• Paid time off, including business travel services
• Employee discounts
• Employee assistance program that includes company-paid counseling sessions and legal services
• Paid Holidays

Equal Opportunity Employer & Accommodations

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact BOT@doverfoodretail.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.