Technical Communication Intern

Job Description

Technical Communication Intern | Manitou Group

The Tone:
This is an internship at Manitou Group, located in West Bend, WI. Manitou Group is a global company committed to its people, operating in over 30 countries with a “One United Team” focus. They manufacture equipment for material handling, access platforms, and earthmoving, with this role falling under the “After Sales” job family. This intern position offers the opportunity to support the Technical Communication Department by assisting with various projects, contributing to content development, and learning critical publishing processes, thereby gaining valuable experience in the field.

The TL;DR
• Role: Internship
• Type: Intern, From 0 to 6 months
• Location: In-person, West Bend, WI
• Pay: $18 hourly
• Team: Reports to the Technical Communication Manager, collaborating directly with multiple team members and external subject matter experts.
• Mission: To contribute to the Technical Communication Department’s projects and processes, ensuring accurate and clear documentation, while gaining practical experience across diverse technical subjects and tools.
• Tech Stack: Content Management System (CMS), DITA writing standard, Adobe Creative Cloud software suite (plus), Google software suite (plus), CAD/PIM systems (plus), coding (plus), video and visual instruction (plus), AI and translation (plus).

What You’ll Actually Do
• Project Support: Provide directed support and complete assigned tasks for various projects and team members within the technical communication department.
• Content Development: Assist in the creation and review processes for essential documentation, including operator’s manuals, service manuals, parts manuals, installation instructions, and service bulletins.
• Publishing Process: Learn and actively support the comprehensive document publishing workflow, encompassing the engineering change process, document diffusion, and internal updates.
• Translation Coordination: Facilitate and assist with the translation of operator’s manuals into various non-English languages to support global operations.
• System Utilization: Gain hands-on experience by learning and effectively utilizing a Content Management System (CMS) and adhering to the DITA writing standard for documentation.
• Process Improvement: Review and support existing internal processes and standards to ensure efficiency and compliance within the department.

The Must-Haves
• Background: Early career professional working toward a bachelor’s degree in technical communication, business communication, user experience/design, communication, engineering, or a closely related field.
• Experience: Demonstrated skill and a strong interest in technical communication, coupled with a high level of attention to detail in all tasks. Must also possess an interest in diverse technical subject matter, including mechanical, electrical, or software disciplines.
• Skills: High attention to detail, strong interest in technical communication, willingness to learn content management systems and DITA standards.
• Bonus: Experience and understanding of Adobe Creative Cloud software suite, Google software suite, CAD/PIM systems, Content Management Systems and coding, video and visual instruction, or AI and translation.