OS&D Clerk, Service Center

Job Description

OS&D Clerk, Service Center | Not Specified

The Tone:
This is an in-person role at a Service Center, where you will be an integral part of our freight operations. The company is committed to maintaining the integrity and efficiency of freight handling, from accurate receiving to efficient shipping and precise inventory management. As an OS&D Clerk, you will play a crucial role in upholding these standards, directly contributing to our service quality and customer satisfaction by ensuring accurate and timely processing of customer freight. This position requires a keen eye for detail and a commitment to operational excellence in a critical logistics environment.

The TL;DR
• Location: In-person, Service Center
• Pay: $20.48 hourly
• Mission: Responsible for ensuring the accurate receiving and shipping of customer freight, maintaining robust inventory integrity, and proactively investigating and reconciling all inventory and shipping discrepancies.

What You’ll Actually Do
• Freight Matching: Accurately match all inbound freight with corresponding billing documents and shipping manifests to ensure correct receiving and record-keeping, thereby maintaining robust inventory integrity for customer freight.
• Discrepancy Resolution: Systematically record and actively work to resolve all overages (excess freight), shortages (missing freight), and customer refusals, initiating thorough investigations and coordinating necessary actions to fully reconcile any discrepancies identified in freight operations.
• Load Processing & Billing: Efficiently process and “arrive” inbound loads within the company’s system, updating inventory records and making freight available for subsequent processing or delivery, and generate and process billing documents as needed for services rendered or freight handled, ensuring accuracy and compliance with company procedures.
• Operations & Support: Perform general dock work, which includes the loading, unloading, and organizing of freight, and safely and efficiently operate a forklift to move and position shipments while strictly adhering to all established safety protocols. Additionally, provide essential customer information and delivery instructions to drivers, and offer professional assistance to customers regarding their shipments, inquiries, and service-related concerns.

The Must-Haves
• Background: Requires a High School Diploma or GED equivalent.
• Skills: Possess basic computer proficiency for data entry and system navigation, coupled with the ability to safely and efficiently operate a forklift in a freight handling environment.
• Bonus: Previous experience specifically in OS&D (Over, Short, and Damaged) processes and/or customer service within a logistics or freight environment is preferred.