Scheduling Associate

Job Description

Scheduling Associate | Not Specified

The Tone:
This is a part-time role at a company not specified, involving crucial support for outpatient procedures. This position is central to the patient access experience, ensuring smooth and accurate scheduling. The company relies on this role to meticulously manage patient information, appointments, and financial details, contributing directly to operational efficiency and patient satisfaction within a healthcare setting.

The TL;DR
• Role: Part Time
• Type: Part-time
• Location: Not Specified

• Team: Reports to Patient Access Manager
• Mission: This role ensures seamless patient access to outpatient procedures by meticulously managing scheduling, patient information, and financial details.
• Tech Stack: Epic, AHIQA

What You’ll Actually Do
• Patient Information: Obtain and verify complete demographic, financial, and insurance details for all patients or their representatives.
• Appointment Scheduling: Efficiently schedule all patient appointments using the Epic system, adhering to departmental schedules and guidelines.
• Order Validation: Meticulously validate all components of written orders in accordance with established written order policies.
• Financial Processing: Collect co-pays, deductibles, and outstanding balances from patients at the time of service, including completing financial screenings for self-pay accounts.
• System Management: Ensure timely processing and efficient follow-up by completing Epic work queues and AHIQA accounts on a daily basis.

The Must-Haves
• Background: A High School diploma, GED, or equivalent is required. While not mandatory, 1-2 years of college education is preferred, laying a stronger foundation for the administrative duties involved. This role specifically requires candidates to possess a solid understanding of healthcare administration, gained through experience in hospital, medical registration, or billing environments.
• Experience: A minimum of 2-3 years of prior, direct experience in a hospital setting, medical registration, or medical billing is essential. Alternatively, equivalent medical schooling that provides comparable practical knowledge will be considered. This experience is critical for navigating the complexities of patient access and financial processing.
• Skills: Demonstrated proficiency in using the Epic system for all scheduling functions is a core requirement. Candidates should also have strong organizational skills for meticulously validating written orders and managing work queues. Additionally, the ability to accurately collect patient co-pays, deductibles, and outstanding balances, alongside completing financial screenings for self-pay accounts, is crucial. While not strictly required, a basic understanding of Medical Terminology and knowledge of CPT-4 and ICD-9/10 coding are highly recommended.
• Bonus: Preferred qualifications include a Certified Healthcare Associate Certification (CHAA) and any relevant Coding certification. Furthermore, Epic certification is considered a significant advantage, highlighting a deeper level of system expertise that would benefit the team.