Scheduling Associate

Job Description

Scheduling Associate (req11192)

Shift: Days
FTE Status: 0.6
On-call: No
Weekends: Yes

General Summary

Under the direct supervision of the Patient Access Manager, the Scheduling Associate plays a crucial role in facilitating outpatient procedures. This position involves efficiently scheduling appointments by accurately gathering essential demographic, financial, and insurance information from patients or their representatives.

Requirements

• Education: High School diploma, GED, or equivalent is required. 1-2 years of college education is preferred.
• Certifications:
  • Certified Healthcare Associate Certification (CHAA) preferred.
  • Coding certification preferred.
  • Epic certification is a significant plus.
• Experience: 2-3 years of prior experience in Hospital, Medical Registration, or Billing is required, or equivalent medical schooling.
• Skills & Knowledge:
  • Medical Terminology preferred.
  • Knowledge of CPT-4 and ICD-9/10 recommended.

Essential Functions and Responsibilities

• Obtain complete and accurate patient demographic, financial, and insurance information.
• Perform all scheduling functions proficiently within the Epic system.
• Schedule all appointments meticulously in accordance with departmental schedules.
• Validate all components of written orders as outlined in the established written order policy.
• Collect patient co-pays, deductibles, and any outstanding balance accounts at the time of service.
• Complete a financial screen for self-pay accounts to determine appropriate next steps.
• Demonstrate flexibility in scheduling to meet the dynamic demands of the department.
• Maintain or exceed current department goals for productivity and accuracy.
• Complete Epic work queues daily to ensure timely processing and follow-up.
• Complete accounts in AHIQA daily for accurate financial tracking.
• Perform other duties as assigned by the Patient Access Manager.