Customer Service Advisor

Job Description

About the Job: Customer Service Advisor (Car Wash)

Are you excited to grow your career? Chevron Stations Inc (CSI) is seeking hard-working, safety-conscious individuals who enjoy teamwork and possess a positive work attitude to join our team as a Customer Service Advisor at our car wash location. The ideal candidate is self-motivated, dependable, and capable of working effectively and safely in a fast-paced environment while maintaining 100% total customer focus.

People First, Excellence Always

CSI#: 3010
Address: 32855 Western Hills Drive, Winchester, CA 92596

Job Expectations:

Essential Functions:

• Guide customers onto the conveyor using hand signals. (Note: This role does not involve washing, drying, or detailing vehicles by hand.)
• Take customer orders for Unlimited Memberships and efficiently sell Unlimited Memberships within 15-30 seconds (very fast-paced).
• Learn Ducky’s at Chevron Wash Core Values prior to your first shift. (Compensation at hourly rate for time spent, plus bonus per membership sold.)
• Learn Ducky’s at Chevron Carwash Service Menu and Unlimited Scripts inside out/100% prior to your first shift. (Compensation at hourly rate for time spent on premise for learning and testing at 100% proficiency.)

Responsibilities:

• Maintain a positive attitude and foster positive interactions with employees and customers.
• Perform cleaning and maintenance of the car wash site and equipment.
• Assist guests with questions regarding pricing, services, and general awareness.
• Guide customers into the car wash tunnel.
• Actively sell additional services and unlimited memberships.
• Maintain and stock chemicals and equipment.
• Assist customers with processing transactions.
• Maintain a SAFE environment on-site while working with others.

Skills and Experience Required:

• A Smile! A Customer Service Advisor is all about making people, and their cars, SMILE!
• Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters.
• Demonstrated ability to be a motivated and cooperative teammate with confidence in work processes and goals.
• Strong verbal and interpersonal communication skills, including the ability to listen attentively and communicate information clearly and effectively.
• A detail-oriented Organizer to keep the site clean and inviting. We clean for a living; our sites should reflect that!
• A resilient, CONSISTENT, go-getter who sees every customer as a new opportunity.
• Someone who loves to be Active and engaged in doing something all the time.
• Ensure site appearance & cleanliness (especially bathrooms!) is always at a level that impresses our customers.
• Maintain the highest level of professionalism through your dress, demeanor, and customer interactions.
• Retail and/or Hospitality experience preferred.
• Valid Driver’s license, good driving record, and in-force liability insurance are required.
• Role models Chevron Way values.

Selling:

• Educate every customer on the services that will best fit their needs by proactively explaining the features and benefits of our services.

Qualifications:

• Must be able to stand for periods of time while working at the kiosk or entrance of the car wash tunnel.
• The job is outdoors and repetitive.
• Must be available to work weekends, holidays, and various hours.
• Must be at least 18 years of age or older to work in California locations. (Note: Must be at least 21 years of age or older to work in Management positions.)

Travel:

• Occasional work and travel between adjacent Chevron Stations Inc Express Wash locations may be required.

Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers.

The selected candidate’s compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law.

USA based job position.
Visas will not be granted.

Benefits:

• Full-time & Part-time shifts available.
• Direct Deposit with competitive weekly pay.
• Health & Wellness packages available for purchase.
• Education reimbursement program.
• Management Bonus Program.
• Monthly sales-based commission program for Car Wash Attendants and Leads.
• Quarterly sales-based commission program for Car Wash Managers.
• Loyalty Service time Program.
• Commuter benefit Program.

Compensation Range:

$18.50 – $18.50

Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.

We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at CSIWFM@Chevron.com.