Customer Service Advisor

Job Description

Customer Service Advisor | Chevron Stations Inc (CSI)

The Tone:
This is a full-time or part-time role at Chevron Stations Inc (CSI), located in Winchester, CA. CSI operates car wash locations and seeks individuals who prioritize safety, teamwork, and positive customer interactions. The role is crucial for maintaining efficient car wash operations and ensuring customer satisfaction through service and sales. This position offers the opportunity to contribute to a customer-focused environment while developing sales and operational skills.

The TL;DR
• Role: Full Time & Part Time
• Type: Full-time, Part-time
• Location: Winchester, CA
• Pay: $18.5 hourly
• Mission: To ensure efficient car wash operations and provide excellent customer service by guiding vehicles and selling memberships.

What You’ll Actually Do
• Customer Guidance: Direct vehicles onto the car wash conveyor using clear hand signals.
• Sales & Education: Efficiently sell Unlimited Memberships and other services, explaining features and benefits to customers.
• Site Maintenance: Maintain the cleanliness and appearance of the car wash site and equipment, including stocking chemicals.
• Customer Support: Answer customer questions regarding pricing and services, and assist with processing transactions.
• Safety Assurance: Uphold a safe environment on-site for both employees and customers.

The Must-Haves
• Background: Must be at least 18 years of age.
• Experience: A valid Driver’s license, good driving record, and in-force liability insurance are required.
• Skills:
* Proficiency in English to understand company policies, safety training, and communicate effectively with customers and coworkers.
* Demonstrated ability to be a motivated and cooperative teammate with confidence in work processes and goals.
* Strong verbal and interpersonal communication skills, including the ability to listen attentively and communicate information clearly.
* A detail-oriented approach to keeping the site clean and inviting.
* A resilient, consistent, and proactive approach to customer interactions and sales opportunities.
* The ability to be active and engaged in tasks throughout the shift.
* Maintaining a high level of professionalism through dress, demeanor, and customer interactions.
• Bonus: Retail and/or Hospitality experience is preferred.