Entry Level Customer Service Representative

Job Description

Entry Level Customer Service Representative | HGST

The Tone:
This is an early career position at HGST. The company believes exceptional customer service is fundamental to its success. This role is a chance to develop your communication abilities, build valuable customer relationships, and help provide excellent support within the organization.

The TL;DR
• Role: Early Career
• Mission: To efficiently resolve customer inquiries and issues while delivering outstanding support and maintaining high customer satisfaction.
• Tech Stack: CRM systems

What You’ll Actually Do
• Provide Customer Support: Offer timely, accurate, and professional assistance to customers via phone, email, and chat.
• Resolve Inquiries: Efficiently resolve customer issues and inquiries while ensuring high customer satisfaction.
• Collaborate Internally: Work with internal teams and other departments to escalate complex concerns and improve the overall customer experience.
• Document Interactions: Accurately record all customer interactions within the company’s CRM system.
• Ensure Follow-up: Follow up with customers to confirm their concerns are completely addressed.

The Must-Haves
• Background: Minimum high school diploma or equivalent for an Early Career customer service role.
• Experience: Basic computer skills with either familiarity with CRM systems or the readiness to learn.
• Skills: Excellent verbal and written communication, strong problem-solving abilities, attention to detail, and interpersonal skills.
• Bonus: Some college coursework, previous customer service experience, an ability to adapt to changing priorities, and flexibility to work various shifts including evenings or weekends.