Business Operations Lead

Job Description

Business Operations Lead | CarMax

The Tone:
This is a full-time role at CarMax, located in Jacksonville, Florida. CarMax provides a unique car buying and selling experience through its retail stores. This role is crucial for ensuring the efficient operation of the Business Office, providing exceptional customer service, and developing team members to maintain high standards and compliance.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Jacksonville, FL

• Team: Business Operations Office team, reporting to store leadership.
• Mission: Ensure efficient business office operations, foster associate development, and deliver an iconic customer service experience.
• Tech Stack: Word processing software, Spreadsheet software

What You’ll Actually Do
• Support: Perform core Business Operations Associate duties to ensure comprehensive coverage and service delivery.
• Direct: Delegate and manage daily Business Office workflow, addressing transaction questions and ensuring task completion.
• Mentor: Coach and develop Business Operations Associates, identifying developmental needs and fostering performance improvement.
• Expertise: Serve as the primary resource for CarMax and state-specific operational knowledge, ensuring compliance and guiding complex problem-solving.
• Resolve: Deliver iconic customer service by actively listening to customers, answering inquiries, and effectively resolving escalated concerns.

The Must-Haves
• Background: Strong background in business operations, customer service excellence, and team mentorship, with a demonstrated ability to foster a positive work environment and apply sound judgment in decision-making.
• Experience: Proven experience in delegating tasks, following up on assignments, and resolving concerns for both customers and team members. Practical ability to multi-task in a high-energy setting and handle light physical demands.
• Skills: Intermediate PC proficiency, including word processing and spreadsheet software; adept at data interpretation and transcription for accurate record maintenance and understanding numeric filing systems; strong verbal and active listening communication for customer and associate interactions.