Sales Professional

Job Description

Sales Professional | Fred Meyer Jewelers

The Tone:
This is a Sales Professional role at Fred Meyer Jewelers, located in a retail store setting. As architects of unforgettable memories, our Sales Professionals are integral to transforming customers’ meaningful life moments into celebrations worth remembering. We offer a fine jewelry experience that is consistently approachable, special, and lasting, engaging customers to make our products relevant, exciting, and accessible. The role is crucial for delivering a refreshing and uplifting shopping experience, and we seek individuals who are welcoming, friendly, understanding, caring, driven, and creative, upholding core values of respect, honesty, integrity, diversity, inclusion, and the safety of self and others.

The TL;DR
• Role: Full Time
• Type: Full-time
• Mission: Achieve personal sales targets by transforming every customer’s meaningful life moments into a celebration, engaging them to create desire for products and fostering lasting emotional connections through clienteling.
• Tech Stack: Point of sale (POS) system

What You’ll Actually Do
• Customer Service: Consistently model and encourage Customer 1st behavior, delivering and supporting excellent customer service to ensure a refreshing and uplifting shopping experience for all.
• Sales Achievement: Drive sales by achieving personal targets, including specific metrics like credit applications and protection plan attachment rates, while promoting Diamond Parties and special events to every customer.
• Relationship Building: Foster life-long emotional connections with customers through dedicated clienteling, creating desire and making products relevant, exciting, and accessible to a wide audience.
• Product Expertise & Advice: Provide detailed product knowledge, including features and benefits, and advise customers on the quality, cuts, and value of jewelry and gems, assisting in selecting appropriate mountings or settings.
• Operational Support: Accurately operate the point of sale (POS) system, process payments, obtain credit authorizations, perform jewelry inspections, cleanings, repairs, and adhere to all merchandising, receiving, and security procedures.

The Must-Haves
• Background: Requires a high school diploma or general education degree (GED), a minimum age of 18, and the ability to pass a drug test and maintain confidentiality. Candidates must demonstrate a commitment to excellence, a desire to grow, and a goal-oriented, sales-driven approach to provide a refreshing shopping experience.
• Experience: Previous sales experience and retail experience are essential for this role.
• Skills: Demonstrated accuracy and attention to detail, strong ability to advise customers on product details, and the capability to perform basic jewelry services like watch battery replacements and band adjustments.
• Bonus: Prior jewelry experience is a desired qualification.