Junior Sales Representative

Job Description

Junior Sales Representative | D.R. Horton, Inc.

The Tone:
This is an early career position at D.R. Horton, Inc., which stands as the largest homebuilder in the United States, established in 1978. The company focuses on the construction and sale of high-quality homes primarily for entry-level and first-time move-up markets, complementing its core business with mortgage financing and title services for homebuyers. In this role, the Junior Sales Representative will undergo comprehensive training to master and manage the entire home sales process, serving as the primary point of contact for customers from their initial inquiry all the way through the successful close of escrow. This position is vital for guiding prospective buyers through their home-buying journey and securing sales for the company.

The TL;DR
• Role: Early Career
• Mission: Effectively manage the complete home sales process, ensuring clear and consistent communication with customers from their first interaction through to the close of escrow.
• Tech Stack: MS Office, email, proprietary DRH Sales applications (accessible on smartphones, tablets, or laptops), with prior CRM software experience being preferred.

What You’ll Actually Do
• Customer Engagement: Greet and meticulously qualify all visitors, actively listening to understand their needs and demonstrating how D.R. Horton homes meet their specific requirements.
• Sales Execution: Skillfully showcase various models, homes, and available home sites, effectively overcome potential sales objections, and confidently close sales transactions.
• Transaction Management: Accurately document all aspects of sales transactions, diligently track the progress of loan applications, options selections, and construction phases, and promptly respond to customer requests for information.
• Office & File Maintenance: Ensure comprehensive maintenance of all lot files and sales files, and regularly monitor models and the sales office to confirm appropriate disclosures, necessary supplies, and timely repairs.
• Professional Conduct: Consistently conduct all business activities in a professional and ethical manner, fostering strong rapport with prospective customers, realtors, and internal team members to enhance company goodwill and profitability.

The Must-Haves
• Background: An Associate’s Degree is required, or candidates must possess at least two years of related professional experience in a customer-facing or sales-support role.
• Experience: Demonstrated proficiency in using MS Office applications and email for daily tasks is essential, along with the ability to effectively utilize proprietary DRH Sales applications on smartphones, tablets, or laptops.
• Skills: Strong capabilities in managing direct customer interactions, effectively communicating complex information, and documenting detailed transactions are necessary. The role also requires possession of a valid driver’s license and access to a vehicle for driving during both daytime and nighttime hours to various sites.
• Bonus: Candidates with prior CRM software experience, previous sales experience (especially within the real estate or homebuilding industry), a strong sense of self-motivation, and excellent intercommunication and interaction skills will be highly regarded.